Flying Squirrel
Customer Experience and Contact Center
Flying Squirrel is an outsourcing company that provides customer experience and contact center services for a general customer base, known for its emphasis on quality control and customer satisfaction.
Size
51-200
Private
Mission
To create a welcoming environment and foster community engagement.
About
Flying Squirrel offers customer experience and contact center services along with inbound customer support and quality assurance for clients in various industries. The company operates using an offshore model and supports a diverse range of clients.
It is recognized for its commitment to quality service delivery, with a focus on exceeding client expectations through dedicated support and operational excellence.
Services
Flying Squirrel provides customer experience and contact center services, supported by inbound customer support and quality assurance. These services cover various communication channels and are tailored to support client needs for high-quality customer interactions.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Industries Served
The company serves clients in a general customer base without specific vertical specialization. It has experience supporting diverse client types with services aligned to their operational requirements.
Unique Stregths
Flying Squirrel is known for its emphasis on quality control and customer satisfaction, offering clients a dedicated team focused on service excellence. Its approach includes rigorous quality assurance practices, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Fiji, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Flying Squirrel
?
Flying Squirrel specializes in providing customer experience and contact center solutions. Their offerings encompass inbound customer support and quality assurance services, ensuring that clients receive high-quality interactions across various communication channels. This comprehensive approach enables them to meet diverse client needs effectively, focusing on customer satisfaction and operational excellence.
What additional services does
Flying Squirrel
provide?
When was
Flying Squirrel
founded?
Founded in 2022, Flying Squirrel has quickly established itself in the BPO industry. With just two years in operation, the company has already made a mark by offering dedicated customer experience services and fostering a supportive environment for both clients and employees.
What industry verticals does
Flying Squirrel
serve?
What delivery model does
Flying Squirrel
offer?
Flying Squirrel utilizes an offshore delivery model, which means that their services are provided from locations outside the client’s country, allowing for cost-effective operations while maintaining high-quality standards. This approach enables them to leverage a global talent pool and offer flexible solutions tailored to client requirements, ensuring efficient service delivery across different geographical regions.
How many employees and/or seats does
Flying Squirrel
have?
Flying Squirrel has a workforce ranging from 51 to 200 employees. This size allows them to maintain a personalized approach to client service while also being capable of scaling operations to meet varying demands.
Can
Flying Squirrel
be considered a good service provider for startups?
Flying Squirrel can be a suitable service provider for startups, particularly those looking for cost-effective customer support solutions. With their offshore model and a dedicated team, they can offer flexible services that can grow with a startup's needs. Their emphasis on quality assurance also ensures that early-stage companies can deliver a solid customer experience without the need for extensive in-house resources.
Can
Flying Squirrel
be considered a good service provider for SMBs?
For small and medium businesses, Flying Squirrel presents a compelling option due to its scalable service offerings and focus on quality. Their ability to adapt to the specific operational requirements of SMBs allows for customized support that can enhance customer interactions. Furthermore, the company’s commitment to excellence means that SMBs can rely on them to provide consistent service delivery, helping them to grow and compete effectively in their respective markets.
Can
Flying Squirrel
be considered a good service provider for enterprises?
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