Five Star Call Centers
Customer Experience and Contact Center
Five Star Call Centers is a customer-focused BPO company that provides customer experience and contact center services for healthcare, hospitality, retail, and B2B sectors, known for its award-winning omnichannel support and innovative technology solutions.
Size
201-500
Private
Mission
To turn communication challenges into opportunities through authentic, tailored service delivery.
About
Five Star Call Centers offers customer experience and contact center services along with inbound customer support, outbound telesales, and social media customer care for clients in healthcare, hospitality, retail, and B2B sectors. The company operates using an onshore, nearshore, offshore, and work-from-home model and supports clients across the United States.
It is recognized for its commitment to authentic service delivery, with over 35 years of experience and a strong reputation for professionalism and responsiveness.
Services
Five Star Call Centers provides customer experience and contact center services supported by inbound customer support, outbound telesales, and social media customer care. These services cover various engagement channels including voice, chat, email, SMS, and social media, and are tailored to support diverse client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare, hospitality, retail, and B2B sectors. It has experience supporting a wide range of clients with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
Five Star Call Centers is known for its award-winning omnichannel capabilities and innovative technology partnerships, offering clients enhanced operational efficiency and customer engagement. Its approach includes continuous investment in technology and a dedicated focus on authentic service delivery, which helps deliver consistent and high-quality customer interactions.
Delivery Footprint
Headquartered in Sioux Falls, South Dakota, the company operates using an onshore, nearshore, offshore, and work-from-home delivery model. It serves clients across the United States, with teams working in flexible environments tailored to client needs.
Certifications
ISO 9001
ISO 27001
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Non-Profit & NGOs
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Five Star Call Centers
?
Five Star Call Centers specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a broad range of solutions including inbound customer support, outbound telesales and retention, as well as social media customer care. Additionally, they provide live chat and messaging support, email assistance, CX consulting and journey mapping, along with quality assurance and monitoring, ensuring that they meet diverse client needs effectively.
What additional services does
Five Star Call Centers
provide?
When was
Five Star Call Centers
founded?
Five Star Call Centers was established in 1986, marking over 37 years of experience in the customer service industry. Since its inception, the company has grown to become a recognized provider in the sector, known for its commitment to delivering quality service and adapting to the evolving needs of its clients.
What industry verticals does
Five Star Call Centers
serve?
Five Star Call Centers serves a diverse range of industries including Healthcare & Life Sciences, Travel, Hospitality & Leisure, Retail & e-Commerce, as well as Non-Profit & NGOs. This extensive industry focus enables the company to tailor its services to meet the specific requirements of each sector, ensuring effective communication and customer satisfaction.
What delivery model does
Five Star Call Centers
offer?
Five Star Call Centers utilizes a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home solutions. Onshore refers to services provided within the same country as the client, nearshore involves neighboring countries, and offshore pertains to services offered from locations further abroad. This flexible approach allows the company to adapt to the unique needs of its clients while ensuring operational efficiency.
How many employees and/or seats does
Five Star Call Centers
have?
Five Star Call Centers employs a workforce of between 201 and 500 individuals. This size allows the company to maintain a balance between personalized service and the capacity to handle large client accounts effectively.
Can
Five Star Call Centers
be considered a good service provider for startups?
Five Star Call Centers may not be the ideal choice for startups seeking a service provider. While they offer a comprehensive suite of services, their scale and experience are typically aligned with established businesses that require robust customer support frameworks. Startups might find more suitable options among smaller, more agile providers that can adapt quickly to their evolving needs.
Can
Five Star Call Centers
be considered a good service provider for SMBs?
Five Star Call Centers presents a solid option for small and medium businesses looking for reliable customer service solutions. The company’s ability to provide a wide array of flexible services coupled with their experience in various verticals can significantly support growth for SMBs. Their adaptable delivery model ensures that they can cater to the unique requirements of smaller organizations, making them a valuable partner in enhancing customer engagement.
Can
Five Star Call Centers
be considered a good service provider for enterprises?
Five Star Call Centers stands out as a reliable partner for enterprises and large companies. With a strong emphasis on quality and operational efficiency, bolstered by their ISO 9001 and ISO 27001 certifications, they are well-equipped to meet the complex demands of larger organizations. Their extensive service offerings and sophisticated delivery models enable them to provide tailored solutions that enhance customer interactions and drive business success.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.