Firstsource Solutions Limited specializes in delivering customer experience and contact center solutions. Their offerings include a broad range of services such as inbound customer support, outbound telesales and retention, multilingual assistance, and social media customer care. Additionally, they provide live chat and messaging support, email support, billing and invoicing, change management and training, as well as recruitment process outsourcing (RPO) and payroll processing. Their commitment extends to customer and marketing analytics, financial planning and analysis (FP&A), procurement administration, and continuous improvement practices, all designed to enhance operational efficiency and customer engagement.

In addition to their core offerings in customer experience and contact center solutions, Firstsource also provides essential services in finance and accounting, as well as HR recruitment and payroll. These supplementary capabilities enhance their service portfolio, enabling clients to benefit from a comprehensive suite of solutions designed to support various operational needs.

Firstsource was established in the year 2000, marking over two decades of service in the business process outsourcing industry. Since its inception, the company has grown significantly, evolving its service offerings and expanding its reach in the global market.

Firstsource Solutions Limited focuses primarily on the Healthcare & Life Sciences and Banking & Financial Services sectors. Their expertise in these industries allows them to cater to the unique needs of clients, including Fortune 500 and FTSE 100 companies, ensuring tailored solutions that enhance customer interactions and streamline operational processes.

Firstsource employs a hybrid delivery model that includes both offshore and onshore elements. This approach enables them to leverage the benefits of global talent while providing flexibility in service delivery. Offshore delivery refers to services managed from locations outside the client's country, while the hybrid model combines resources from multiple locations to optimize efficiency and responsiveness to client needs.

Firstsource boasts a workforce of over 10,000 employees, demonstrating a substantial presence in the business process outsourcing sector. This extensive team is composed of customer-centric experts committed to providing high-quality solutions and services across various industries.