First Call Helpdesk specializes in providing customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as email support and live chat services. Additionally, they offer disaster recovery and backup solutions, along with service desk and IT support, ensuring a comprehensive suite tailored to meet various client needs.

Founded in 2011, First Call Helpdesk has been in operation for over 12 years. The company has established itself as a reliable provider of customer experience and contact center solutions, continuously adapting to the changing demands of the industry.

First Call Helpdesk primarily serves clients in the Government & Public Sector and Non-Profit & NGOs. This focus allows the company to tailor its services to meet the specific needs and challenges of these sectors, ensuring effective communication and support.

First Call Helpdesk operates on an onshore delivery model, meaning that their services are provided from within the same country as their clients. This approach enables better communication, faster response times, and a more personalized service experience, as the teams are closely aligned with the cultural and operational nuances of their clients.

First Call Helpdesk boasts a workforce of over 10,000 employees, positioning it as a significant player in the industry. This large team allows them to efficiently handle a diverse range of client needs and ensure high-quality service delivery.

First Call Helpdesk is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and scalable solutions. Their focus on tailored support packages allows SMBs to receive customized assistance that aligns with their growth objectives, making it easier for them to enhance customer engagement and operational efficiency.

First Call Helpdesk is an excellent option for enterprises and large companies seeking reliable service providers. With a substantial workforce and a comprehensive array of services, they can effectively handle complex projects while ensuring high-quality service delivery. Their commitment to establishing long-term relationships and providing bespoke solutions makes them a trustworthy partner for large organizations.