FBC Asia Pacific
Customer Experience and Contact Center
FBC Asia Pacific Inc. is an innovative outsourcing firm that provides customer experience and contact center solutions for telecommunications, insurance, healthcare, consulting, accounting, and IT, known for its commitment to leveraging cutting-edge technologies like AI and Chatbots.
Size
51-200
Private
Mission
To provide leading-edge outsourcing and offshore programs using cutting-edge technologies.
About
FBC Asia Pacific Inc. offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in telecommunications, insurance, healthcare, consulting, accounting, and IT. The company operates using an offshore and Work-at-Home model and supports clients across Asia and Europe.
It is recognized for its faster deployment and better quality service, with a strong focus on training agents to ensure exceptional customer support.
Services
FBC Asia Pacific Inc. provides customer experience and contact center solutions, supported by HR, recruitment, and payroll services. Specific offerings include inbound customer support, outbound telesales and retention, multilingual support, live chat and messaging support, email support, and recruitment process outsourcing (RPO). These services cover various channels and are tailored to meet diverse client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
Email Support
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in telecommunications, insurance, healthcare, consulting, accounting, and IT. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring that solutions are effective and relevant.
Unique Stregths
FBC Asia Pacific Inc. is known for its commitment to leveraging emerging technologies like AI and Chatbots, offering clients faster, better, and cost-effective solutions. Its approach includes robust training programs for agents, which help deliver consistency and exceptional service at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore and Work-at-Home delivery model. It serves clients across Asia and Europe, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Insurance
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
FBC Asia Pacific
?
FBC Asia Pacific specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services that include inbound customer support, outbound telesales and retention, multilingual assistance, live chat and messaging support, email support, as well as recruitment process outsourcing (RPO). These services are designed to meet diverse client needs and enhance customer engagement across various channels.
What additional services does
FBC Asia Pacific
provide?
In addition to their primary focus on customer experience and contact center solutions, FBC Asia Pacific also offers HR recruitment and payroll services, as well as AI and data services. This expanded service portfolio allows them to support clients in a more comprehensive manner, addressing various operational and strategic needs.
When was
FBC Asia Pacific
founded?
FBC Asia Pacific was established in 2019, which makes it approximately five years old as of 2024. Since its inception, the company has focused on providing innovative outsourcing and offshore solutions to enhance customer experiences across multiple industries.
What industry verticals does
FBC Asia Pacific
serve?
FBC Asia Pacific serves a diverse array of industries, including Telecommunications & Media, Insurance, Healthcare & Life Sciences, and Technology & SaaS. This broad focus allows the company to tailor its services to meet the unique needs and challenges of various sectors.
What delivery model does
FBC Asia Pacific
offer?
FBC Asia Pacific employs an offshore and work-from-home delivery model. This approach enables them to provide flexible outsourcing solutions that can adapt to client needs, leveraging resources from different geographical locations. Offshore delivery means that services are managed from locations outside the client's country, which can enhance cost-effectiveness and operational efficiency.
How many employees and/or seats does
FBC Asia Pacific
have?
FBC Asia Pacific has a workforce size that ranges from 51 to 200 employees. This relatively compact team allows for a more personalized approach to service delivery, while still being substantial enough to manage various client demands effectively.
Can
FBC Asia Pacific
be considered a good service provider for startups?
FBC Asia Pacific can be a suitable service provider for startups, particularly those looking for flexible and scalable customer support solutions. The company's commitment to leveraging emerging technologies and its strong training programs for agents can help startups establish a solid foundation for customer engagement right from the beginning.
Can
FBC Asia Pacific
be considered a good service provider for SMBs?
FBC Asia Pacific is well-positioned to support small and medium businesses (SMBs) with its diverse service offerings and flexible delivery model. The company’s ability to tailor solutions to specific industry needs makes it an attractive partner for SMBs that require effective customer engagement without the overhead of large-scale operations.
Can
FBC Asia Pacific
be considered a good service provider for enterprises?
While FBC Asia Pacific has capabilities that could benefit larger enterprises, its size may limit its ability to scale to the needs of very large organizations. However, the company’s focus on quality service, robust training programs, and advanced technology integration can provide a reliable option for enterprises seeking tailored solutions in customer experience and contact center operations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.