Fastco
Customer Experience and Contact Center
Fastco Group is a leading provider of agile business solutions that provides customer experience and contact center services for banking, financial services, insurance, and retail, known for its innovative technology and over 20 years of industry expertise.
Size
501-1K
Private
Mission
To contribute to the success of clients' businesses by providing reliable, innovative, and effective contact center solutions.
About
Fastco Group offers customer experience and contact center services along with back-office operations for clients in banking, financial services, insurance, and retail. The company operates using an onshore model and supports clients across Latin America.
It is recognized for its technology-driven solutions, with a dedicated team of over 2,000 professionals managing more than 20 million transactions monthly.
Services
Fastco Group provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and customer & marketing analytics. These services cover various channels and are tailored to support client needs in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, financial services, insurance, and retail. It has experience supporting over 120 corporate clients with services aligned to industry-specific requirements, leveraging state-of-the-art technology and skilled teams.
Unique Stregths
Fastco Group is known for its commitment to client success and management effectiveness, offering clients innovative and reliable solutions. Its approach includes continuous improvement and a focus on delivering outstanding results through a combination of technology and human resources.
Delivery Footprint
Headquartered in Santiago, Chile, the company operates using an onshore delivery model. It serves clients across Latin America, with teams working in on-site environments to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Fastco
?
Fastco specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support and outbound telesales, along with customer and marketing analytics. This diverse range of services is designed to enhance client interactions and optimize overall customer satisfaction.
What additional services does
Fastco
provide?
In addition to their primary customer experience and contact center services, Fastco offers back-office operations. This extended service capability ensures that clients receive comprehensive support that goes beyond customer interactions, allowing for seamless integration of various business processes.
When was
Fastco
founded?
Fastco was established in 2001, marking over 22 years in the industry as of 2024. Since its inception, the company has focused on providing innovative solutions in the contact center space, helping clients achieve their business goals through reliable service.
What industry verticals does
Fastco
serve?
Fastco serves a variety of sectors, focusing primarily on Banking & Financial Services, Insurance, and Retail & e-Commerce. Their expertise in these industries allows them to tailor their services to meet the specific needs and challenges faced by clients in these fields.
What delivery model does
Fastco
offer?
Fastco operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach enhances communication, quality control, and service delivery, ensuring clients receive high-quality support tailored to their specific requirements.
How many employees and/or seats does
Fastco
have?
Fastco employs between 501 and 1,000 individuals, representing a robust workforce that enables the company to manage large volumes of customer transactions effectively. This size allows Fastco to offer dedicated support while maintaining the flexibility needed to adapt to client demands.
Can
Fastco
be considered a good service provider for startups?
Can
Fastco
be considered a good service provider for SMBs?
Fastco is well-suited to support small and medium businesses, thanks to its scalable service offerings and flexible approach. The company's experience in managing diverse client needs allows them to adapt their solutions to fit the unique requirements of SMBs, helping them grow and thrive in competitive markets.
Can
Fastco
be considered a good service provider for enterprises?
Fastco is an excellent choice for enterprises and large companies, given its extensive experience and capacity to manage complex operations. With a team of over 2,000 professionals and a commitment to innovative solutions, the company is equipped to deliver reliable and effective services that meet the sophisticated demands of larger organizations.
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