EZO Contact Center
Customer Experience and Contact Center
One Call Concepts, Inc. (OCC) is a leading provider that offers customer experience and contact center management solutions for the damage prevention industry, known for its innovative software and commitment to operational excellence.
Size
Private
Mission
To reduce risks of damage to underground utilities through innovative technology and service solutions.
About
One Call Concepts, Inc. (OCC) offers customer experience and contact center management solutions along with customizable software for clients in the damage prevention sector. The company operates using a full-service model and supports businesses nationwide.
It is recognized for its pioneering technology and long-standing partnerships, with over four decades of expertise in reducing risks associated with underground utilities.
Services
One Call Concepts, Inc. (OCC) provides customer experience and contact center management solutions supported by customizable software and end-to-end contract center management services. These services cover inbound and outbound call handling, technical support, and live chat assistance, tailored to support clients' unique operational needs in the damage prevention industry.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in the damage prevention sector. It has extensive experience supporting contact centers with services aligned to industry-specific requirements, ensuring effective communication related to underground facility safety.
Unique Stregths
One Call Concepts, Inc. (OCC) is known for its innovative technology and commitment to customization, offering clients tailored solutions that enhance operational efficiency. Its approach includes building long-standing partnerships with clients, ensuring reliability and trusted service in a critical safety-focused industry.
Delivery Footprint
Headquartered in the United States, the company operates using a full-service delivery model. It serves clients across the nation, with teams working in remote environments to meet diverse client needs.
Certifications
ISO
Verticals
No items found.
Clients
No items found.
What's the main service provided by
EZO Contact Center
?
EZO Contact Center specializes in delivering exceptional customer experience and contact center solutions tailored to the damage prevention industry. Their service offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support, and email assistance. This comprehensive range of services is designed to meet the diverse operational needs of their clients, ensuring effective communication and support.
What additional services does
EZO Contact Center
provide?
When was
EZO Contact Center
founded?
EZO Contact Center was established in 2018, marking it as a relatively new player in the customer experience and contact center industry. With approximately six years in business as of 2024, the company has quickly positioned itself as a reliable provider of tailored solutions, particularly within the damage prevention sector.
What industry verticals does
EZO Contact Center
serve?
What delivery model does
EZO Contact Center
offer?
EZO Contact Center utilizes a delivery model that includes both offshore and nearshore operations. Offshore services refer to operations conducted in a different country, often to leverage cost efficiencies, while nearshore services involve delivery from neighboring countries, allowing for easier communication and collaboration. This hybrid approach enables EZO to maintain flexibility and scalability in meeting client needs across various geographical locations.
How many employees and/or seats does
EZO Contact Center
have?
Can
EZO Contact Center
be considered a good service provider for startups?
EZO Contact Center can be a viable service provider for startups, particularly those in the damage prevention sector looking for specialized support. Their comprehensive range of services—ranging from customer support to technical assistance—means that startups can rely on EZO to establish a strong customer service foundation without the need for extensive in-house resources. Moreover, their innovative technology and commitment to customization can help startups differentiate themselves in a competitive market.
Can
EZO Contact Center
be considered a good service provider for SMBs?
EZO Contact Center is well-suited for small and medium businesses (SMBs) seeking reliable customer service solutions. Their flexible service offerings allow SMBs to scale support as needed, ensuring that they can grow without compromising customer satisfaction. Additionally, EZO's experience in the damage prevention industry equips them with the insights necessary to cater to the unique challenges faced by SMBs, making them a strong partner for businesses aiming to enhance their operational efficiency.
Can
EZO Contact Center
be considered a good service provider for enterprises?
For enterprises and large companies, EZO Contact Center presents a strong option due to its robust service portfolio and ISO certification, which underscores its commitment to quality and reliability. Their ability to provide comprehensive contact center management solutions, coupled with innovative technology, positions them well to meet the sophisticated needs of larger organizations. The dual delivery model of offshore and nearshore operations allows for operational scalability, making EZO an attractive partner for enterprises looking to optimize their customer engagement strategies.
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