Extension 19 Answering
Customer Experience and Contact Center
Extension 19 Answering Service is an award-winning BPO that provides customer experience and contact center solutions for various industries, known for its 100% US-based operations and family-owned commitment to client relationships.
Size
1-10
Private
Mission
To streamline communications, enhance business image, and help clients grow by providing prompt, accurate, and friendly support 24/7.
About
Extension 19 Answering Service offers customer experience and contact center solutions along with live answering and virtual receptionist services for clients in medical, oil and gas, commercial services, and government sectors. The company operates using a US-based model and supports businesses of all sizes.
It is recognized for its personalized training and cutting-edge technology, ensuring reliable and friendly service that integrates seamlessly with clients' operations.
Services
Extension 19 Answering Service provides customer experience and contact center solutions supported by live answering, virtual receptionist services, and call center solutions. These services cover inbound customer support, technical assistance, and message documentation, tailored to support businesses in managing communications effectively.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Social Media Customer Care
Email Support
Customer & Marketing Analytics
Claims Processing
Document Indexing & Digitisation
Knowledge-Base Maintenance
Industries Served
The company serves clients in medical, oil and gas, commercial services, and government sectors. It has experience supporting a diverse range of industries, ensuring that services are aligned with specific operational needs and technology platforms.
Unique Stregths
Extension 19 is known for its 100% US-based operations, offering clients a dedicated team that is never outsourced. Its approach includes personalized training for representatives, ensuring knowledgeable service that meets industry-specific requirements, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a US-based delivery model. It serves clients across various regions, with teams working in a dedicated environment to ensure prompt and accurate communication support.
Certifications
No items found.
Verticals
Government & Public Sector
Real Estate & Property Management
Non-Profit & NGOs
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Extension 19 Answering
?
Extension 19 Answering specializes in customer experience and contact center solutions, providing a range of services designed to enhance communication efficiency for businesses. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, social media customer care, email support, as well as customer and marketing analytics. Additionally, they handle claims processing, document indexing and digitization, and knowledge-base maintenance, ensuring comprehensive support for varied client needs.
What additional services does
Extension 19 Answering
provide?
When was
Extension 19 Answering
founded?
Established in 1974, Extension 19 Answering has been operational for over 49 years. This extensive experience in the customer service sector highlights the company’s longstanding commitment to providing reliable communication support across various industries.
What industry verticals does
Extension 19 Answering
serve?
Extension 19 Answering serves a diverse array of industries, including Government & Public Sector, Real Estate & Property Management, Non-Profit & NGOs, Insurance, Healthcare & Life Sciences, Telecommunications & Media, and Retail & e-Commerce. Their focused approach allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
Extension 19 Answering
offer?
How many employees and/or seats does
Extension 19 Answering
have?
Extension 19 Answering maintains a small workforce, consisting of between 1 to 10 employees. This compact team structure allows for personalized service delivery and fosters strong relationships with clients, ensuring that each interaction is tailored to their unique needs.
Can
Extension 19 Answering
be considered a good service provider for startups?
For startups, Extension 19 Answering can be a valuable service provider, particularly due to their personalized approach and ability to scale services according to the specific requirements of new businesses. Their commitment to providing prompt and accurate support helps startups establish a professional image while managing customer communications effectively right from the start.
Can
Extension 19 Answering
be considered a good service provider for SMBs?
Extension 19 Answering is well-suited for small and medium-sized businesses, offering scalable solutions that adapt to the growth and evolving needs of these companies. Their comprehensive service portfolio ensures that SMBs can rely on effective communication management, allowing them to focus on core business activities while benefiting from dedicated support services.
Can
Extension 19 Answering
be considered a good service provider for enterprises?
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