Express International specializes in customer experience and contact center services, providing a comprehensive range of support options. Their offerings include inbound customer assistance, technical support at both Tier 1 and Tier 2 levels, live chat and messaging services, as well as data entry and processing. Additionally, they manage claims processing, quality assurance, and monitoring. Their expertise extends to talent sourcing, onboarding administration, payroll processing, campaign management, and various forms of market and competitive intelligence.

In addition to their primary customer experience and contact center offerings, Express International also provides a variety of back-office operations. These include human resources recruitment, payroll services, finance and accounting support, and marketing operations, thereby presenting a holistic approach to business process outsourcing.

Express International was established in 2013, which means the company has been in operation for over 10 years as of 2024. Since its inception, it has focused on delivering high-quality services primarily in the customer experience and contact center sectors.

Express International serves a diverse range of industries, focusing specifically on logistics, transport and supply chain, banking and financial services, and insurance. This industry-specific expertise allows them to tailor their services to meet the unique needs of clients in these sectors.

Express International employs a flexible delivery model that includes nearshore, offshore, and work-from-home or virtual solutions. Nearshore services allow for collaboration with clients in geographically close regions, ensuring efficient communication and management. Offshore operations enable them to leverage cost advantages while maintaining high service quality. Their work-from-home model further enhances flexibility, allowing teams to operate effectively in various time zones.

Express International has a workforce ranging from 201 to 500 employees. This size positions the company to provide robust services while maintaining the agility necessary to adapt to client needs and market changes.

For small and medium businesses (SMBs), Express International presents a compelling option. Their service portfolio is designed to support growth and operational efficiency, making it easier for SMBs to navigate challenges. The company’s flexibility in service delivery, combined with its experience in various industries, allows SMBs to access high-quality support tailored to their specific needs, facilitating their expansion.

Express International stands out as a reliable partner for enterprises and large companies seeking comprehensive outsourcing solutions. With a workforce equipped with COPC-trained leadership and Six Sigma certified staff, they offer consistently high-quality service delivery. Their extensive service offerings and ability to operate in various delivery models ensure that they can meet the complex demands of large organizations, making them a strong candidate for enterprises looking for dependable support.