Expertek
Customer Experience and Contact Center
Expertek Cyber Solutions Inc. is a BPO provider that offers customer experience and contact center services for insurance, banking, telecommunications, and manufacturing sectors, known for its comprehensive digital marketing and web-based solutions.
Size
11-50
Private
Mission
To provide complete web-based solutions and digital marketing services that help businesses adapt to the evolving online market.
About
Expertek Cyber Solutions Inc. offers customer experience and contact center services along with back-office operations and marketing operations for clients in insurance, banking, telecommunications, and manufacturing. The company operates using an onshore model and supports U.S.-based clients.
It is recognized for its diverse range of digital marketing solutions, with a focus on enhancing user engagement and operational efficiency through innovative technology.
Services
Expertek Cyber Solutions Inc. provides customer experience and contact center services supported by back-office operations and marketing operations. These services include inbound customer support, technical support, outbound telesales, claims processing, and social media management. Each solution is tailored to meet the unique needs of clients in a rapidly evolving digital landscape.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Employee Helpdesk
Claims Processing
Data Entry & Data Processing
Market & Competitive Intelligence
SEO & Website Optimisation
Social Media Management
Campaign Management
Industries Served
The company serves clients in insurance, banking and financial services, telecommunications, and manufacturing. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
Expertek Cyber Solutions Inc. is known for its comprehensive digital marketing and web-based solutions, offering clients a one-stop provider experience. Its approach includes leveraging advanced technology, such as AI telemarketing, which helps deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Calumet City, Illinois, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Banking & Financial Services
Telecommunications & Media
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Expertek
?
Expertek specializes in enhancing customer experience through its comprehensive contact center services. Their offerings encompass inbound customer support, technical assistance at Tier 1 and Tier 2 levels, outbound telesales, employee helpdesk functions, claims processing, data entry, market intelligence, SEO and website optimization, social media management, and campaign management. Each service is designed to cater to the unique demands of clients navigating the complexities of the digital landscape.
What additional services does
Expertek
provide?
In addition to its primary focus on customer experience and contact center services, Expertek also offers a range of back-office and marketing operations. This includes support in areas such as data processing, employee helpdesk services, and various marketing functions that help enhance a client’s operational efficacy and market reach.
When was
Expertek
founded?
Expertek was established in the year 2000, marking over two decades of experience in the business process outsourcing sector. Since its inception, the company has evolved its service offerings to meet the changing needs of clients in various industries, demonstrating resilience and adaptability in a competitive market.
What industry verticals does
Expertek
serve?
Expertek serves a diverse array of industries, including Insurance, Banking & Financial Services, Telecommunications & Media, and Manufacturing & Industrial. This broad industry focus allows them to tailor their solutions to meet the specific requirements and challenges faced by clients in these sectors.
What delivery model does
Expertek
offer?
Expertek employs an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that clients benefit from close proximity in communication and collaboration, facilitating a more efficient and effective service experience. Onshore delivery also often leads to a better understanding of local market nuances and customer needs.
How many employees and/or seats does
Expertek
have?
Expertek has a workforce of between 11 to 50 employees. This size allows for a personalized service approach, ensuring that each client receives dedicated attention and tailored solutions while maintaining the agility needed to adapt to changing demands.
Can
Expertek
be considered a good service provider for startups?
Expertek can be a solid service provider for startups, particularly those in sectors like insurance and finance that require specialized knowledge. Their experience in customer support and digital marketing services can help new businesses establish a robust operational framework and engage effectively with their audience, which is crucial for growth in the early stages.
Can
Expertek
be considered a good service provider for SMBs?
Expertek is well-positioned to support small and medium businesses looking for scalable solutions. With a diverse service portfolio that includes customer support and marketing operations, they can assist SMBs in enhancing their operational efficiency and reaching their target markets more effectively. Their relatively small team size allows for flexibility and personalized service, which can be invaluable for growing businesses.
Can
Expertek
be considered a good service provider for enterprises?
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