ExpertCallers
Customer Experience and Contact Center
ExpertCallers is an offshore BPO company that provides customer experience and contact center services for healthcare, real estate, technology, and retail, known for its tailored solutions and multilingual capabilities.
Size
201-500
Private
50m-100m
Mission
About
ExpertCallers offers customer experience and contact center services along with sales and lead-generation services for clients in healthcare, real estate, technology, and retail. The company operates using an offshore model and supports a diverse, global clientele.
It is recognized for its expertise in customer relationship management, with a focus on enhancing data accuracy and operational efficiency across various industries.
Services
ExpertCallers provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales & retention, and multilingual support. These services cover various communication channels and are tailored to support client needs for improved customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in healthcare, real estate, technology, and retail. It has experience supporting over 300 companies worldwide with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ExpertCallers is known for its comprehensive customer relationship management solutions, offering clients enhanced data accuracy and management. Its approach includes leveraging advanced technology and software tools, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Technology & SaaS
Retail & e-Commerce
Clients
Sweden
Switzerland
What's the main service provided by
ExpertCallers
?
ExpertCallers specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, as well as multilingual support. These tailored services are designed to enhance client communications and operational effectiveness, ensuring a comprehensive approach to customer engagement.
What additional services does
ExpertCallers
provide?
In addition to its core offerings, ExpertCallers provides sales and lead-generation services. This expanded service portfolio is designed to help clients not only enhance customer interactions but also effectively drive sales and nurture leads, contributing to overall business growth.
When was
ExpertCallers
founded?
ExpertCallers was established in 2002, marking over two decades of experience in the BPO industry as of 2024. Since its inception, the company has consistently focused on improving customer interactions and operational efficiency for its diverse clientele.
What industry verticals does
ExpertCallers
serve?
ExpertCallers operates primarily within several key industry sectors, including Healthcare & Life Sciences, Real Estate & Property Management, Technology & SaaS, and Retail & e-Commerce. This diverse vertical focus enables the company to tailor its services to meet the specific needs and challenges of each industry.
What delivery model does
ExpertCallers
offer?
ExpertCallers employs an offshore delivery model, which means that their services are provided from a location outside of the client's primary country of operation. This approach allows the company to leverage global talent and resources, ensuring cost-effective and scalable solutions while maintaining high-quality service standards.
How many employees and/or seats does
ExpertCallers
have?
ExpertCallers has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a balance between personalized service and the capability to manage large-scale projects effectively.
Can
ExpertCallers
be considered a good service provider for startups?
Can
ExpertCallers
be considered a good service provider for SMBs?
ExpertCallers is well-suited to support small and medium businesses (SMBs) with its comprehensive service offerings and flexible delivery model. The company's ability to tailor services to specific needs allows SMBs to enhance their customer interactions without the burden of maintaining large in-house teams, making it an attractive choice for growing businesses.
Can
ExpertCallers
be considered a good service provider for enterprises?
ExpertCallers is a reliable partner for enterprises and large organizations, thanks to its robust service capabilities and proven experience across multiple industries. With a focus on customer relationship management and operational efficiency, companies can trust ExpertCallers to deliver sophisticated solutions that meet the demands of large-scale operations.
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