Expand Offshore
Customer Experience and Contact Center
Expand Offshore is an offshore BPO provider that provides customer experience and contact center services for healthcare, insurance, banking, retail, technology, and gaming sectors, known for its 24/7 customer support and operational efficiency.
Size
Private
Mission
To support businesses in navigating international markets by establishing entities in foreign countries with minimal tax rates and robust privacy laws.
About
Expand Offshore offers customer experience and contact center services along with data entry and processing for clients in healthcare, insurance, banking, retail, technology, and gaming. The company operates using an offshore model and supports businesses seeking cost-effective solutions.
It is recognized for its round-the-clock service availability, with a focus on delivering high-quality customer interactions and operational agility.
Services
Expand Offshore provides customer experience and contact center services supported by data entry, data processing, and document indexing. These services cover inbound customer support, outbound telesales, and email support, tailored to support businesses in managing customer interactions efficiently.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Document Indexing & Digitisation
Email Support
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, retail and e-commerce, technology and SaaS, and gaming and entertainment. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Expand Offshore is known for its 24/7 customer support and operational efficiency, offering clients scalable solutions to meet their needs. Its approach includes leveraging skilled labor pools and advanced technological infrastructure, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in an offshore location, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working in remote environments to ensure flexibility and responsiveness to client demands.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Expand Offshore
?
Expand Offshore specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention strategies, data entry and processing, document indexing and digitization, as well as email support. This diverse range of services enables businesses to effectively manage their customer communications while ensuring operational efficiency.
What additional services does
Expand Offshore
provide?
When was
Expand Offshore
founded?
Established in 2013, Expand Offshore has been in operation for over a decade. Since its inception, the company has dedicated itself to delivering exceptional customer experience services, helping businesses navigate complex markets and adapt to the evolving demands of their clientele.
What industry verticals does
Expand Offshore
serve?
Expand Offshore serves a variety of industries, focusing on sectors such as Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, and Gaming & Entertainment. This broad industry focus allows them to tailor their services to meet the specific needs and challenges of each sector.
What delivery model does
Expand Offshore
offer?
Expand Offshore employs an offshore delivery model, meaning that their services are provided from a location outside the client's home country. This approach allows them to leverage cost efficiencies while maintaining high-quality service standards. The offshore model typically involves teams working remotely, offering flexibility and responsiveness to varying client demands.
How many employees and/or seats does
Expand Offshore
have?
Can
Expand Offshore
be considered a good service provider for startups?
Can
Expand Offshore
be considered a good service provider for SMBs?
Expand Offshore is well-suited for small and medium businesses (SMBs) looking for scalable solutions to enhance their customer interactions. Their comprehensive service portfolio, including customer support and data processing, provides SMBs with the necessary tools to grow and manage their operations effectively. The company's operational agility and round-the-clock service availability enable SMBs to focus on core activities while ensuring customer satisfaction.
Can
Expand Offshore
be considered a good service provider for enterprises?
Expand Offshore is a reliable partner for enterprises and large companies seeking sophisticated customer experience solutions. Their offshore delivery model allows them to scale services efficiently, catering to the needs of larger organizations. With a commitment to high-quality service and operational efficiency, Expand Offshore can support enterprises in achieving their strategic objectives while maintaining consistent service quality.
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