Exela
Back-Office Operations
Exela Technologies is a global leader in business process automation that provides back-office operations for healthcare, banking, and non-profit sectors, known for its innovative automation solutions and extensive industry expertise.
Size
5K-10K
Public
100m-1b
Mission
To revolutionize enterprise software for transaction processing and workflow management through innovative, automated solutions that empower businesses to thrive in the digital age.
About
Exela Technologies offers back-office operations along with customer experience and contact center services, finance and accounting, and marketing operations for clients in healthcare, banking, and non-profit sectors. The company operates using a hybrid delivery model and supports a diverse roster of clients across more than 50 countries.
It is recognized for its proprietary technology and end-to-end solutions, with a strong commitment to customer satisfaction and operational efficiency.
Services
Exela Technologies provides back-office operations supported by customer experience and contact center services, finance and accounting, and marketing operations. These services include document indexing and digitization, claims processing, billing and invoicing, and multi-function service desk solutions. Each offering is tailored to enhance operational efficiency and streamline workflows for clients across various industries.
Capabilities
Document Indexing & Digitisation
Claims Processing
Billing & Invoicing
Procurement Administration
Order Management & Fulfilment
Data Entry & Data Processing
Campaign Management
Content Creation & Localisation
Social Media Management
Email Marketing Production
Multi-function Service Desk
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, banking and financial services, and non-profit sectors. It has experience supporting major corporations and organizations with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
Exela Technologies is known for its innovative automation solutions and extensive industry expertise, offering clients a robust stack of proprietary technology. Its approach includes a global workforce that ensures rapid deployment and high-quality support, helping clients achieve their digital transformation goals.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across more than 50 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Exela
?
Exela Technologies specializes in back-office operations, providing a comprehensive suite of services designed to enhance operational efficiency. Their offerings include document indexing and digitization, claims processing, billing and invoicing, and various support solutions such as multi-function service desks. This diverse portfolio allows them to cater effectively to the unique needs of their clients across multiple sectors.
What additional services does
Exela
provide?
In addition to back-office operations, Exela offers a range of supplementary services, including customer experience and contact center solutions, finance and accounting, and marketing operations. This extended service portfolio enables Exela to address broader business needs and support clients in achieving their strategic objectives.
When was
Exela
founded?
Exela was established in 2017, marking its entry into the business landscape. As of 2024, the company has been operational for seven years, during which it has grown and adapted to meet the evolving demands of its clients in various industries.
What industry verticals does
Exela
serve?
Exela Technologies operates within several key sectors, primarily focusing on Healthcare & Life Sciences, Banking & Financial Services, and Non-Profit & NGOs. This targeted industry engagement ensures that they can provide specialized services tailored to the unique requirements of their clients.
What delivery model does
Exela
offer?
Exela employs a hybrid delivery model, which combines onshore, offshore, and nearshore approaches to optimize service delivery. Onshore refers to operations conducted within the same country as the client, while offshore involves services provided from different countries, often to reduce costs. The hybrid model allows Exela to leverage the strengths of each approach, ensuring flexibility and responsiveness to client needs across various geographies.
How many employees and/or seats does
Exela
have?
Exela boasts a workforce ranging between 5,000 and 10,000 employees, reflecting its substantial scale and ability to manage a wide array of services and client demands effectively. This sizable team supports their operations and contributes to their commitment to customer satisfaction and operational excellence.
Can
Exela
be considered a good service provider for startups?
Can
Exela
be considered a good service provider for SMBs?
Can
Exela
be considered a good service provider for enterprises?
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