Exceptionist
Customer Experience and Contact Center
Exceptionist, LLC is a sole proprietorship that provides customer experience and contact center support for various industries, known for its personalized and cost-effective services.
Size
Private
Mission
About
Exceptionist, LLC offers customer experience and contact center support along with outsourced receptionist and back-office services for clients in multiple industries. The company operates using an onshore, work-from-home model and supports businesses primarily in the Central Time Zone.
It is recognized for its personalized service, with a focus on delivering high-quality, tailored support that integrates seamlessly with clients' operations.
Services
Exceptionist, LLC provides customer experience and contact center support, supported by outsourced receptionist and back-office services. These services include inbound customer support and are tailored to meet the specific needs of clients, ensuring effective communication and client relationship management.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients across various industries, focusing on businesses that require receptionist support. It has experience supporting organizations that need personalized customer service, regardless of their specific sector.
Unique Stregths
Exceptionist, LLC is known for its individualized attention and cost-effective quality, offering clients a unique advantage over larger outsourcing firms. Its approach includes learning about each client's business details to provide seamless integration and consistent support.
Delivery Footprint
Headquartered in Evansville, Wisconsin, the company operates using an onshore, work-from-home delivery model. It serves clients primarily within the Central Time Zone, but is equipped to accommodate various clients remotely.
Certifications
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Verticals
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Clients
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What's the main service provided by
Exceptionist
?
Exceptionist, LLC specializes in customer experience and contact center services, focusing primarily on inbound customer support. The company enhances client operations by providing tailored assistance that meets the unique needs of various businesses, ensuring effective communication and management of client relationships. Additionally, they offer outsourced receptionist and back-office services that further support their clients across multiple sectors.
What additional services does
Exceptionist
provide?
When was
Exceptionist
founded?
Exceptionist, LLC was established in 2019, marking it as a relatively young player in the BPO industry. With a few years of experience under its belt, the company has quickly adapted to the evolving needs of its clients, providing high-quality support and personalized service.
What industry verticals does
Exceptionist
serve?
What delivery model does
Exceptionist
offer?
Exceptionist employs an onshore delivery model, utilizing a work-from-home approach that allows for flexibility and efficiency in service delivery. An onshore model means that the company operates within the same country as its clients, which can enhance communication and collaboration. This method is particularly advantageous for clients in the Central Time Zone, where Exceptionist focuses its support efforts.
How many employees and/or seats does
Exceptionist
have?
Can
Exceptionist
be considered a good service provider for startups?
Exceptionist can be a suitable service provider for startups due to its personalized approach and cost-effective solutions. Startups often require flexible support that can evolve with their changing needs, and Exceptionist’s tailored services can integrate seamlessly into their operations. The company’s experience in providing dedicated customer service can help startups establish a strong foundation for client relationships right from the beginning.
Can
Exceptionist
be considered a good service provider for SMBs?
For small and medium businesses, Exceptionist stands out as a valuable partner. The company’s scalable service offerings and focus on individualized attention allow SMBs to benefit from high-quality support without the overhead associated with larger outsourcing firms. With its ability to adapt and grow alongside its clients, Exceptionist provides SMBs with the flexibility they need to enhance their customer experience and drive growth.
Can
Exceptionist
be considered a good service provider for enterprises?
While Exceptionist's services are primarily tailored for smaller businesses, it also has the potential to support enterprises looking for high-quality customer experience solutions. The company has earned recognition as a CRN Top 100 IT Solutions Provider and a Gartner Magic Quadrant Leader, which underscores its commitment to delivering reliable and sophisticated services. However, larger companies may find that Exceptionist's personalized approach is best suited for specific projects rather than comprehensive enterprise-wide solutions.
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