Excelsia BPO specializes in delivering superior customer experience and contact center solutions. Their service offerings encompass a wide range of support options, including inbound customer assistance, outbound telesales and retention efforts, technical support across different tiers, email handling, lead research and list building, appointment scheduling, social media customer care, and customer and marketing analytics. This comprehensive suite is designed to enhance customer engagement while optimizing operational efficiency for clients.

In addition to their core offerings, Excelsia BPO also provides vital back-office operations and human resources services, including recruitment and payroll management. These supplementary services enable clients to streamline their operations further and focus on their core business activities.

Excelsia BPO was established in 2014, marking nearly a decade of providing quality outsourcing solutions. Since its inception, the company has focused on empowering businesses globally with tailored services that meet diverse client needs.

Excelsia BPO primarily serves the Gaming & Entertainment and Retail & e-Commerce industries. Their expertise in these sectors allows them to offer specialized services that align with the unique requirements and technological demands of their clients.

Excelsia BPO employs both onshore and offshore delivery models to meet client needs effectively. An onshore model refers to services delivered from within the client's country, ensuring closer cultural alignment and communication. In contrast, offshore services are provided from different countries, allowing for cost-effective solutions while maintaining high standards of quality and support.

Excelsia BPO has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a personalized approach to client engagement while still being capable of handling substantial workloads and scaling operations as necessary.