Evolved Contact
Customer Experience and Contact Center
Evolved Contact is an Australian customer engagement solutions provider that provides customer experience and contact center services for retail and e-commerce, known for its outcome-driven sales strategies and advanced technology.
Size
201-500
Private
Mission
About
Evolved Contact offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in retail and e-commerce. The company operates using an onshore model and supports businesses across Australia and New Zealand.
It is recognized for its strong client growth rate, with year-on-year client growth exceeding 75%, showcasing the effectiveness of its sales and engagement strategies.
Services
Evolved Contact provides customer experience and contact center services supported by inbound customer support and outbound telesales. These services include lead research and list building, inbound lead qualification, and appointment setting, covering both voice and digital channels. Each solution is tailored to enhance client sales outcomes and customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Inbound Lead Qualification
Appointment Setting
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting iconic Australian brands with services aligned to industry-specific requirements, ensuring effective customer engagement and sales support.
Unique Stregths
Evolved Contact is known for its highly skilled local sales contractor base, offering low-risk, results-based campaigns. Its approach includes flexible staffing solutions that allow clients to scale operations during high-demand periods, ensuring consistent service delivery.
Delivery Footprint
Headquartered in Australia, the company operates using a 100% onshore delivery model. It serves clients across Australia and New Zealand, with teams working in on-site environments to ensure culturally aligned communication and local market expertise.
Certifications
No items found.
Verticals
Retail & e-Commerce
Energy & Utilities
Clients
No items found.
What's the main service provided by
Evolved Contact
?
Evolved Contact specializes in delivering top-notch customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales, lead research and list building, inbound lead qualification, and appointment setting. This comprehensive suite of services is tailored to enhance both client sales outcomes and customer engagement across various communication channels.
What additional services does
Evolved Contact
provide?
When was
Evolved Contact
founded?
Evolved Contact was established in 2015, making it a company with nearly a decade of experience in the customer contact industry as of 2024. The company's foundation was driven by a vision to provide exceptional customer service solutions, and since then, it has grown significantly, reflecting its commitment to service excellence.
What industry verticals does
Evolved Contact
serve?
Evolved Contact primarily serves clients in the Retail & e-Commerce and Energy & Utilities sectors. This focus allows the company to leverage its expertise and understanding of these industries, providing tailored solutions that meet the specific needs of its diverse clientele.
What delivery model does
Evolved Contact
offer?
Evolved Contact employs a 100% onshore delivery model, meaning that all services are rendered within Australia. This approach ensures that their teams have deep cultural and market knowledge, facilitating effective communication and understanding between service providers and clients. By operating onshore, Evolved Contact is able to maintain high standards of service quality and customer satisfaction.
How many employees and/or seats does
Evolved Contact
have?
Evolved Contact has a workforce size ranging from 201 to 500 employees. This substantial team enables the company to deliver scalable solutions and support a diverse range of client needs, ensuring that they can efficiently manage varying levels of demand.
Can
Evolved Contact
be considered a good service provider for startups?
Evolved Contact can be a beneficial partner for startups looking to establish a strong customer support framework. With their extensive suite of services tailored for customer engagement, startups can leverage Evolved Contact's expertise to enhance their initial customer interactions. The onshore delivery model ensures that they provide culturally relevant solutions, which is critical for new businesses aiming to create a positive customer experience right from the start.
Can
Evolved Contact
be considered a good service provider for SMBs?
Evolved Contact is well-suited to support small and medium businesses (SMBs) due to its flexibility and scalable service offerings. The company’s ability to adjust staffing during peak demand periods allows SMBs to maintain consistent service quality without the burden of excess overhead. Moreover, their comprehensive approach to customer experience can significantly enhance sales outcomes, making them a valuable partner for growing businesses.
Can
Evolved Contact
be considered a good service provider for enterprises?
Evolved Contact's robust capabilities make it a reliable choice for enterprises and large companies. With a dedicated team size and a proven track record of managing complex customer engagement strategies, the company can scale its services to meet the demands of larger organizations. Their experience in supporting significant brands in Australia positions them as a trusted partner, capable of delivering sophisticated, results-driven solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.