Evoltis
Customer Experience and Contact Center
Evoltis is an outsourcing company that provides customer experience and contact center solutions for various industries, known for its innovative technology and professional expertise.
Size
1K-5K
Private
under-1m
Mission
To empower businesses by providing seamless, technology-driven outsourcing services that enhance customer satisfaction and drive growth.
About
Evoltis offers customer experience and contact center solutions along with marketing operations and IT infrastructure services for clients across diverse sectors. The company operates using an offshore and nearshore model and supports international partners and clients.
It is recognized for its commitment to quality and innovation, with advanced contact center facilities and a focus on enhancing customer satisfaction through technology-driven processes.
Services
Evoltis provides customer experience and contact center solutions, supported by marketing operations and IT infrastructure services. These services include inbound customer support, outbound telesales, quality assurance, and campaign management, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Campaign Management
Content Creation & Localisation
Cloud Migration & Management
Cybersecurity Operations (SOC)
Industries Served
The company serves clients in various industries, providing versatile solutions that adapt to a wide range of business needs. It has experience supporting international partners with services aligned to diverse operational requirements.
Unique Stregths
Evoltis is known for its innovative approach, combining cutting-edge technology with professional expertise to deliver exceptional service. Its commitment to fostering strong client partnerships ensures that every interaction contributes to long-term success.
Delivery Footprint
Headquartered in an unspecified location, the company operates using an offshore and nearshore delivery model. It serves clients across international markets, with teams capable of adapting to client needs through flexible operational practices.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Evoltis
?
Evoltis specializes in delivering customer experience and contact center solutions, focusing on enhancing client engagement and operational efficiency. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, quality assurance and monitoring, as well as CX consulting and journey mapping. Additionally, Evoltis provides campaign management, content creation and localization, cloud migration and management, and cybersecurity operations to ensure a comprehensive approach to customer interaction and satisfaction.
What additional services does
Evoltis
provide?
In addition to its primary focus on customer experience and contact center solutions, Evoltis also provides a suite of additional services including marketing operations and IT infrastructure management. These complementary services enable Evoltis to support clients in a holistic manner, addressing both customer engagement and technical needs.
When was
Evoltis
founded?
Evoltis was established in 2012, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted its services to meet the evolving needs of its clients across various sectors.
What industry verticals does
Evoltis
serve?
What delivery model does
Evoltis
offer?
Evoltis employs both offshore and nearshore delivery models to provide its services. An offshore model means that services are delivered from a different country, often where operational costs are lower, while nearshore refers to providing services from a neighboring country, allowing for closer geographical proximity and cultural alignment. This strategic approach enables Evoltis to offer flexible and responsive solutions to its international clients.
How many employees and/or seats does
Evoltis
have?
Evoltis boasts a workforce ranging from 1,000 to 5,000 employees, which reflects a robust team capable of handling diverse client needs. This scalable workforce allows the company to manage a variety of projects efficiently and effectively, supporting its commitment to quality service.
Can
Evoltis
be considered a good service provider for startups?
Evoltis can be a beneficial partner for startups looking to enhance their customer engagement strategies. With its technology-driven approach and flexible service offerings, the company is well-suited to adapt to the unique demands of new businesses. Startups can leverage Evoltis's expertise in customer experience to establish strong foundations in customer service and support as they grow.
Can
Evoltis
be considered a good service provider for SMBs?
Small and medium-sized businesses (SMBs) may find Evoltis to be an excellent service provider due to its scalable solutions and comprehensive service portfolio. The company's commitment to quality and innovation can help SMBs improve their customer interactions and operational efficiency, fostering growth and adaptability in competitive markets.
Can
Evoltis
be considered a good service provider for enterprises?
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