EvokTechnix solutions
Customer Experience and Contact Center
EVOK Technologies is a technology advisory firm that provides customer experience and contact center solutions for healthcare and e-commerce, known for its data-driven approach and customized technology roadmaps.
Size
Private
Mission
To simplify complex decision-making, maximize ROI, and secure business success through expert advisory services.
About
EVOK Technologies offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in healthcare and e-commerce. The company operates using a hybrid delivery model and supports midsize to enterprise businesses across North America, Europe, and APAC.
It is recognized for its expert guidance and real-time market insights, with a proven methodology that simplifies technology procurement and optimizes IT roadmaps.
Services
EVOK Technologies provides customer experience and contact center solutions supported by IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), CX consulting & journey mapping, service desk & IT support, data-center operations, and cybersecurity operations (SOC). Each solution is tailored to support critical business functions and enhance customer engagement across various digital channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Service Desk & IT Support
Data-Centre Operations
Cybersecurity Operations (SOC)
Industries Served
The company serves clients in healthcare and e-commerce. It has experience supporting midsize to enterprise businesses with services aligned to industry-specific requirements and technology platforms, ensuring that clients can effectively manage their IT challenges and customer interactions.
Unique Stregths
EVOK Technologies is known for its client-centric approach and data-driven insights, offering clients customized technology roadmaps that align with their business goals. Its methodology includes a proven process of analysis, research, advice, negotiation, implementation, and support, which helps deliver consistency and transparency in technology decisions.
Delivery Footprint
Headquartered in Denver, Colorado, the company operates using a hybrid delivery model. It serves clients across North America, Europe, and APAC, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
EvokTechnix solutions
?
EvokTechnix Solutions specializes in enhancing customer experience and providing contact center solutions. Their offerings include a range of services designed to meet diverse client needs, such as inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer CX consulting and journey mapping, service desk and IT support, as well as data center operations and cybersecurity operations through their Security Operations Center (SOC). This comprehensive suite ensures that businesses can effectively engage with their customers while managing their technical requirements.
What additional services does
EvokTechnix solutions
provide?
In addition to its core focus on customer experience and contact center solutions, EvokTechnix Solutions also offers IT infrastructure and managed services. This extension of their service portfolio allows them to provide clients with a holistic approach to technology management, ensuring that all aspects of IT are addressed to support business operations effectively.
When was
EvokTechnix solutions
founded?
EvokTechnix Solutions was established in 2023, marking its entry into the competitive landscape of customer experience and IT services. Despite being a relatively new player in the industry, the company is poised to make an impact by leveraging its innovative solutions and client-centric approach.
What industry verticals does
EvokTechnix solutions
serve?
EvokTechnix Solutions primarily serves two key verticals: Healthcare & Life Sciences and Retail & e-Commerce. This focus enables the company to tailor its services to meet the specific demands and challenges faced by clients in these industries, ensuring effective management of their IT and customer interaction needs.
What delivery model does
EvokTechnix solutions
offer?
How many employees and/or seats does
EvokTechnix solutions
have?
Can
EvokTechnix solutions
be considered a good service provider for startups?
Can
EvokTechnix solutions
be considered a good service provider for SMBs?
EvokTechnix Solutions is well-suited to support small and medium-sized businesses (SMBs) due to its flexible service offerings and scalable solutions. The company’s expertise in customer experience and IT management allows SMBs to enhance their operational efficiency while effectively managing customer interactions. With tailored services that cater to the unique challenges faced by SMBs, EvokTechnix is positioned to foster growth and adaptability in this segment.
Can
EvokTechnix solutions
be considered a good service provider for enterprises?
For enterprises and large companies, EvokTechnix Solutions offers a robust suite of services designed to meet the complex needs of larger organizations. Their experience in managing customer interactions and IT infrastructure positions them as a reliable partner for enterprises looking to streamline operations and enhance customer engagement. The hybrid delivery model they employ ensures that enterprises receive efficient and effective support, whether through remote or on-site teams, making it easier for them to scale operations.
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