Everise
Customer Experience and Contact Center
Everise is a global leader that provides customer experience and contact center solutions for healthcare, transport, logistics, insurance, financial services, and technology, known for its extensive global footprint and commitment to customer happiness.
Size
over-10K
Private
100m-1b
Mission
About
Everise offers customer experience and contact center solutions along with AI and data services for clients in healthcare, transport, logistics, insurance, financial services, and technology. The company operates using a hybrid delivery model and supports clients across multiple global regions.
It is recognized for its rapid growth and valuation of $1 billion, with a strong emphasis on tailored customer experiences and innovative technology integration.
Services
Everise provides customer experience and contact center solutions, supported by AI and data services and specific offerings such as inbound customer support, technical support, multilingual support, CX consulting, and automation. These services cover various channels, including voice and digital interactions, and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
CX Consulting & Journey Mapping
Content Moderation
Automation & RPA Enablement
Industries Served
The company serves clients in healthcare, transport, logistics, insurance, financial services, and technology. It has experience supporting leading brands with services aligned to industry-specific requirements and technology platforms, ensuring high-quality customer experiences.
Unique Stregths
Everise is known for its extensive global footprint and a workforce of over 20,000 agents, offering clients scalable and tailored solutions. Its approach includes a combination of human interaction and AI, ensuring efficient service delivery and high customer satisfaction.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across strategic markets in Asia-Pacific, Europe, and the Americas, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Everise
?
Everise specializes in providing comprehensive customer experience and contact center solutions. Their services extend to inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer multilingual support, CX consulting, journey mapping, content moderation, and automation along with RPA enablement. This diverse range of services ensures that they can cater to various client needs across multiple channels, including both voice and digital interactions.
What additional services does
Everise
provide?
In addition to their primary offerings, Everise provides advanced AI and data services. These additional capabilities complement their customer experience solutions, enabling clients to leverage innovative technologies for improved operational efficiency and customer engagement.
When was
Everise
founded?
Everise was established in 2016, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for eight years, during which it has experienced significant growth and recognition in the industry.
What industry verticals does
Everise
serve?
Everise serves a variety of industries, including Healthcare & Life Sciences, Travel, Hospitality & Leisure, Logistics, Transport & Supply-Chain, Banking & Financial Services, as well as Technology & SaaS. This diverse industry focus allows them to tailor their services to meet specific client requirements and challenges.
What delivery model does
Everise
offer?
Everise employs a hybrid delivery model, combining offshore, nearshore, and onshore services to provide optimal solutions for clients. Offshore services are conducted from locations outside the client’s country, nearshore services are provided from neighboring countries, and onshore services occur within the client’s own country. This flexible approach enables Everise to deploy resources effectively, ensuring that clients receive the support they need, regardless of their geographical location.
How many employees and/or seats does
Everise
have?
Everise boasts a substantial workforce of over 10,000 employees. This considerable number of agents allows the company to provide scalable solutions and effectively meet the demands of their diverse clientele.
Can
Everise
be considered a good service provider for startups?
While Everise is a robust service provider, its large-scale operations and extensive service offerings may be better suited for established businesses rather than startups. Startups may find value in their customer experience solutions, but the scale and complexity of services could pose challenges for smaller, emerging companies that require more tailored and flexible support.
Can
Everise
be considered a good service provider for SMBs?
Everise presents an appealing option for small and medium businesses (SMBs) due to its scalable solutions and diverse service portfolio. Their ability to adapt services to meet the specific needs of SMBs can support growth and provide the flexibility required in a dynamic market environment.
Can
Everise
be considered a good service provider for enterprises?
Everise is particularly well-equipped to serve enterprises and large companies, given its significant workforce and sophisticated service offerings. The company’s hybrid delivery model and experience across various industries make it a reliable partner for large organizations looking for comprehensive customer experience solutions and advanced technology integration.
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