Evateck
Customer Experience and Contact Center
Evateck is an innovative engineering firm that provides customer experience and contact center solutions for various industries, known for its commitment to customer satisfaction and product innovation.
Size
11-50
Private
Mission
About
Evateck offers customer experience and contact center solutions along with outsourced customer support services for clients in banking, healthcare, gaming, and technology sectors. The company operates using a U.S.-based model and supports small to large businesses.
It is recognized for its ability to significantly improve client support efficiencies, with a proven track record of reducing average resolution times from 10 days to under an hour.
Services
Evateck provides customer experience and contact center solutions supported by outsourced customer support services. These services include inbound customer support, live chat and messaging support, and email support, tailored to meet the needs of tech firms and online businesses.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, gaming and entertainment, and technology and SaaS. It has experience supporting small, medium, and large businesses with services aligned to industry-specific requirements.
Unique Stregths
Evateck is known for its innovative approach to product development and customer service, offering clients improved efficiency and responsiveness. Its commitment to customer satisfaction ensures that clients receive professional handling of requests, enhancing overall service quality.
Delivery Footprint
Headquartered in Fort Lauderdale, Florida, the company operates using a U.S.-based delivery model. It serves clients across North America and beyond, with a small but effective team dedicated to delivering value within budget constraints.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Gaming & Entertainment
Technology & SaaS
Energy & Utilities
Clients
No items found.
What's the main service provided by
Evateck
?
Evateck specializes in customer experience and contact center solutions, offering a range of outsourced customer support services. Their primary offerings include inbound customer support, live chat and messaging support, and email support, all designed to cater to the specific needs of technology companies and online businesses.
What additional services does
Evateck
provide?
When was
Evateck
founded?
Evateck was established in 2024, marking its entry into the business process outsourcing sector. Although it is a relatively new company, it has quickly positioned itself to deliver high-quality customer support solutions.
What industry verticals does
Evateck
serve?
Evateck serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Gaming & Entertainment, and Technology & SaaS. This broad focus allows them to tailor their services to meet the unique demands of each sector.
What delivery model does
Evateck
offer?
How many employees and/or seats does
Evateck
have?
Evateck has a workforce of between 11 and 50 employees. This size enables the company to maintain a personal touch while delivering effective and efficient customer support solutions.
Can
Evateck
be considered a good service provider for startups?
Evateck could be a suitable service provider for startups, particularly those in the technology and online sectors. With their flexible service offerings and a U.S.-based delivery model, they are well-equipped to support emerging businesses looking to enhance their customer experience without a large overhead. Their proven ability to improve client support efficiencies can be beneficial for startups aiming to scale quickly.
Can
Evateck
be considered a good service provider for SMBs?
Evateck is particularly well-suited for small and medium businesses due to its scalable support services and tailored approach. Their experience across various industries allows them to provide specialized solutions that can help SMBs grow and adapt to market demands while ensuring customer satisfaction and operational efficiency.
Can
Evateck
be considered a good service provider for enterprises?
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