EuroComCX
Customer Experience and Contact Center
EuroComCX is a nearshore outsourcing firm that provides customer experience and contact center services for various industries, known for its dedicated and results-driven staff.
Size
11-50
Private
Mission
To manage smaller, support-related tasks efficiently so that clients can concentrate on bigger business goals.
About
EuroComCX offers customer experience and contact center services along with inbound customer support and live chat support for clients in healthcare, insurance, and e-commerce. The company operates using a nearshore model and supports small to mid-sized enterprises across Europe.
It is recognized for its commitment to quality and efficiency, with a focus on enhancing customer interactions and streamlining business operations.
Services
EuroComCX provides customer experience and contact center services, supported by inbound customer support and live chat support. These services cover both inbound and outbound interactions, tailored to enhance customer satisfaction and streamline business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare, insurance, gaming, and e-commerce. It has experience supporting small to mid-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
EuroComCX is known for its highly trained and dedicated staff, offering clients efficient and effective support solutions. Its approach includes adherence to international quality standards and the use of advanced technologies, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Tirana, Albania, the company operates using a nearshore delivery model. It serves clients across Europe, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Gaming & Entertainment
Retail & e-Commerce
Telecommunications & Media
Energy & Utilities
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
EuroComCX
?
EuroComCX specializes in delivering exceptional customer experience and contact center solutions. Their main service offerings include inbound customer support and live chat assistance, alongside outbound telesales and retention services. This comprehensive suite of services is designed to enhance customer satisfaction and streamline operations for businesses across various sectors.
What additional services does
EuroComCX
provide?
When was
EuroComCX
founded?
EuroComCX was established in 2014 and has been operating for approximately 10 years. Since its inception, the company has focused on providing high-quality customer experience solutions, enabling clients to enhance their customer interactions while they concentrate on broader business objectives.
What industry verticals does
EuroComCX
serve?
EuroComCX caters to a diverse range of industries including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Gaming & Entertainment, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, Energy & Utilities, Logistics, and Transport & Supply-Chain. This broad industry focus allows the company to tailor its services to meet specific sector needs effectively.
What delivery model does
EuroComCX
offer?
EuroComCX employs a nearshore delivery model, which involves providing services from a nearby country rather than from a distant offshore location. This approach allows for better communication, cultural alignment, and time zone compatibility, ultimately leading to more efficient service delivery and enhanced client satisfaction.
How many employees and/or seats does
EuroComCX
have?
EuroComCX has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized and efficient customer support while remaining agile and responsive to client needs.
Can
EuroComCX
be considered a good service provider for startups?
While EuroComCX has the capabilities to support startups, its primary focus is on serving small to mid-sized enterprises. Startups may benefit from the company's services if they require foundational customer support and experience solutions as they establish their market presence. However, they may find more tailored offerings with providers specifically focused on the unique challenges faced by early-stage businesses.
Can
EuroComCX
be considered a good service provider for SMBs?
EuroComCX is particularly well-suited for small and medium-sized businesses (SMBs). With its range of tailored services and a focus on customer experience, EuroComCX can help SMBs enhance their customer interactions while supporting their growth objectives. The company's nearshore delivery model further provides these businesses with cost-effective solutions without compromising on quality.
Can
EuroComCX
be considered a good service provider for enterprises?
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