Euro Trade Management
Customer Experience and Contact Center
Euro Trade Management is a professional outsourced business solutions provider that provides customer experience and contact center services for various industries, known for its highly skilled agents and customizable solutions.
Size
1-10
Private
under-1m
Mission
About
Euro Trade Management offers customer experience and contact center services along with outbound telesales and retention for clients in diverse sectors. The company operates using an offshore and nearshore model and supports businesses looking to enhance their customer engagement and sales efforts.
It is recognized for its first-class service delivered by extensively trained agents, with a commitment to customizing solutions that drive measurable results for clients.
Services
Euro Trade Management provides customer experience and contact center services supported by outbound telesales and retention. These services cover multi-channel communications, including email, web, and telephone inquiries, tailored to support client needs for enhanced sales and customer loyalty.
Capabilities
Outbound Telesales & Retention
Industries Served
The company serves clients across various industries, focusing on telemarketing and customer contact solutions. It has experience supporting businesses looking to improve their sales and communication efforts with services aligned to their specific requirements.
Unique Stregths
Euro Trade Management is known for its commitment to high-quality communication and client engagement, offering clients full call transparency through 100% call recording and real-time updates. Its approach includes close partnerships with clients to ensure agents provide a tailored service experience, enhancing operational efficiency.
Delivery Footprint
Headquartered in an unspecified location, the company operates using an offshore and nearshore delivery model. It serves clients globally, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Euro Trade Management
?
Euro Trade Management specializes in providing customer experience and contact center services, with a particular emphasis on outbound telesales and retention initiatives. Their offerings encompass multi-channel communication methods, including email, web, and telephonic interactions, all tailored to meet the unique needs of their clients for enhanced customer engagement and sales performance.
What additional services does
Euro Trade Management
provide?
When was
Euro Trade Management
founded?
Euro Trade Management was established in 2003, marking over 20 years of experience in the industry. Since its inception, the company has focused on delivering exceptional customer service solutions, adapting to the evolving needs of its clients across various sectors.
What industry verticals does
Euro Trade Management
serve?
What delivery model does
Euro Trade Management
offer?
Euro Trade Management utilizes both offshore and nearshore delivery models to provide its services. Offshore delivery means that the company can leverage resources in different countries to offer cost-effective solutions, while nearshore delivery typically involves collaborating with teams in nearby countries to ensure better communication and cultural alignment. This dual approach allows Euro Trade Management to cater to a diverse range of client needs globally.
How many employees and/or seats does
Euro Trade Management
have?
Euro Trade Management operates with a small workforce, comprising between 1 to 10 employees. This compact team structure enables a high level of personalized service and close collaboration with clients, ensuring that each engagement is tailored to specific requirements.
Can
Euro Trade Management
be considered a good service provider for startups?
Euro Trade Management can be a suitable service provider for startups, particularly those looking to establish a solid foundation in customer engagement and sales. With their extensive experience in outbound telesales and customer contact solutions, they can help new businesses effectively reach their target audiences and build customer loyalty from the ground up. Their commitment to customized solutions also means that they can adapt their services to meet the evolving needs of startups as they grow.
Can
Euro Trade Management
be considered a good service provider for SMBs?
Euro Trade Management is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings. The company’s experience in enhancing customer engagement through tailored communication strategies can significantly benefit SMBs looking to boost their sales and improve customer retention. Given their small team size, they can provide personalized attention to SMBs, ensuring that their specific needs are met and that they receive the support necessary for growth.
Can
Euro Trade Management
be considered a good service provider for enterprises?
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