EUCCS
Customer Experience and Contact Center
EUCCS is a pan-European initiative that provides customer experience and contact center solutions for emergency services, known for its focus on enhancing communication and coordination among first responders across Europe.
Size
over-10K
Private
Mission
To assist in the creation and operational readiness of critical communication systems for public safety.
About
EUCCS offers customer experience and contact center solutions along with inbound customer support and technical assistance for clients in emergency services. The company operates using a multilingual and multichannel model and supports various regions across Europe.
It is recognized for its commitment to developing a standardized mobile broadband network, with a mission to improve public safety through innovative telecommunications solutions.
Services
EUCCS provides customer experience and contact center solutions supported by inbound customer support and technical assistance. These services include live chat services, outbound customer support, and appointment scheduling, tailored to support the communication needs of emergency services.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
The company serves clients in emergency services across Europe. It has experience supporting various national and regional agencies with services aligned to critical communication requirements and operational readiness.
Unique Stregths
EUCCS is known for its focus on enhancing coordination and communication capabilities among first responders, offering clients a robust framework for cross-border operations. Its approach includes developing interoperable technologies and shared communication protocols, which help deliver effective responses to crises.
Delivery Footprint
Headquartered in Europe, the company operates using a multilingual and multichannel delivery model. It serves clients across the European Union, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
EUCCS
?
EUCCS specializes in customer experience and contact center solutions, primarily focusing on enhancing inbound customer support and providing technical assistance. Their service offerings encompass a range of areas including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support. This comprehensive suite is designed to cater specifically to the communication needs of clients in emergency services, ensuring effective and reliable service delivery.
What additional services does
EUCCS
provide?
When was
EUCCS
founded?
EUCCS was established in 2022, marking its entry into the market as a relatively new player in the BPO industry. As of 2024, the company has been operational for about two years, during which it has quickly developed a reputation for its innovative approach to customer experience and critical communication solutions.
What industry verticals does
EUCCS
serve?
What delivery model does
EUCCS
offer?
How many employees and/or seats does
EUCCS
have?
With a workforce exceeding 10,000 employees, EUCCS is well-equipped to handle a significant volume of client needs and demands. This large employee base allows the company to operate efficiently while providing diverse services tailored to various emergency service clients across Europe.
Can
EUCCS
be considered a good service provider for startups?
EUCCS can be a suitable service provider for startups, particularly those within the emergency services sector. With its focus on customer experience and technical support, the company is equipped to offer tailored solutions that can help new businesses establish robust communication systems. Additionally, their multilingual and multichannel approach can be beneficial for startups looking to serve a diverse clientele across Europe.
Can
EUCCS
be considered a good service provider for SMBs?
For small and medium businesses, EUCCS presents a compelling option due to its scalable services and extensive experience in the customer support domain. The company’s ability to provide tailored solutions in inbound support and technical assistance can greatly benefit SMBs looking to enhance their customer interactions. Furthermore, EUCCS’s commitment to operational readiness and effective communication can support the growth and flexibility that small and medium enterprises often require.
Can
EUCCS
be considered a good service provider for enterprises?
EUCCS stands out as a reliable partner for enterprises and large companies, particularly those in the emergency services sector. With a robust workforce and a proven track record in delivering sophisticated customer experience solutions, the company is well-positioned to meet the complex needs of larger organizations. Their focus on developing interoperable technologies and shared communication protocols ensures that they can support the intricate requirements of enterprise-level clients effectively.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.