ETISAL
Customer Experience and Contact Center
ETISAL International is a global outsourcing provider that delivers customer experience and contact center solutions for telecommunications, banking, automotive, and food and beverage sectors, known for its multilingual support and commitment to quality.
Size
11-50
Private
Mission
To enable partners to focus on their core business operations by providing tailored, high-quality outsourcing solutions.
About
ETISAL International offers customer experience and contact center solutions along with back-office operations, IT infrastructure, and HR services for clients in telecommunications, banking, automotive, and food and beverage industries. The company operates using an offshore delivery model and supports clients across six continents.
It is recognized for its tailored, high-quality outsourcing solutions, with a highly skilled workforce dedicated to exceeding client expectations and ensuring flexibility to meet unique business needs.
Services
ETISAL International provides customer experience and contact center solutions, supported by back-office operations, IT infrastructure, and HR services. These services include inbound customer support, technical support, data entry, recruitment process outsourcing, and onboarding administration. Each solution is tailored to support clients' core business operations and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Onboarding Administration
Employee Helpdesk
Industries Served
The company serves clients in telecommunications, banking, automotive, and food and beverage sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective and efficient operations.
Unique Stregths
ETISAL International is known for its commitment to transparency, integrity, and excellence, offering clients customized and innovative outsourcing solutions. Its approach includes continuous improvement in management and operational standards, which help deliver exceptional value and consistency at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an offshore delivery model. It serves clients across six continents, with teams working in remote environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Manufacturing & Industrial
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
ETISAL
?
ETISAL specializes in enhancing customer experiences through its primary service of Customer Experience and Contact Center solutions. The company offers a range of supportive services including inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as data entry and data processing services. Additionally, ETISAL provides Recruitment Process Outsourcing (RPO), onboarding administration, and employee helpdesk services, all aimed at streamlining client operations and improving customer satisfaction.
What additional services does
ETISAL
provide?
In addition to its core offerings in customer experience and contact center solutions, ETISAL extends its service portfolio to include back-office operations, IT infrastructure management, and HR recruitment and payroll services. This comprehensive range of services enables ETISAL to support clients with a variety of operational needs, enhancing their overall business efficiency.
When was
ETISAL
founded?
Founded in 2003, ETISAL has been in operation for over 20 years. During this time, the company has established itself as a reliable provider of outsourcing solutions, focusing on delivering high-quality services tailored to the unique needs of its clients across various industries.
What industry verticals does
ETISAL
serve?
ETISAL serves a diverse array of industries including Banking & Financial Services, Telecommunications & Media, Manufacturing & Industrial, and Retail & e-Commerce. This broad industry focus enables the company to tailor its services to meet the specific requirements of each sector, ensuring effective and efficient operational support for its clients.
What delivery model does
ETISAL
offer?
ETISAL operates using an offshore delivery model, which allows the company to provide its services from locations outside the client's country. This approach can lead to cost savings and access to a broader talent pool, while also ensuring that services are delivered efficiently and effectively, tailored to meet specific client needs.
How many employees and/or seats does
ETISAL
have?
ETISAL employs between 11 and 50 individuals, positioning itself as a small to mid-sized business. This workforce size allows for a personalized approach to client needs, ensuring that each project receives the attention and expertise it requires.
Can
ETISAL
be considered a good service provider for startups?
Can
ETISAL
be considered a good service provider for SMBs?
Can
ETISAL
be considered a good service provider for enterprises?
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