eTelecare Services specializes in delivering customer experience and contact center solutions, with a strong focus on enhancing client interactions. Their service offerings encompass inbound customer support, technical support at both Tier 1 and Tier 2 levels, outbound telesales, and comprehensive data processing. This diverse range of services is designed to meet the unique needs of clients across various communication channels, ensuring a tailored approach to customer engagement.

In addition to its core offerings, eTelecare Services provides sales and lead-generation services, enhancing their ability to support client growth and customer acquisition efforts. This extended service portfolio allows them to cater to a wider range of business needs, providing comprehensive solutions that go beyond traditional customer support.

eTelecare Services was established in 1999, marking over 24 years in the business as of 2024. Since its inception, the company has developed a robust reputation in the BPO sector, driven by its commitment to quality service and client satisfaction.

eTelecare Services serves a diverse array of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, Technology & SaaS, Gaming & Entertainment, and Travel, Hospitality & Leisure. This broad industry focus enables them to cater to a variety of client needs and sector-specific requirements.

eTelecare Services operates using an offshore delivery model, which means that their services are provided from a location outside the client's home country. This approach allows the company to leverage cost efficiencies while accessing a skilled workforce, enabling them to serve clients globally with high-quality support and flexibility in operations.

eTelecare Services employs a workforce of between 11 to 50 individuals. This size allows for a close-knit team environment that promotes collaboration and dedication to delivering exceptional service to clients.