Etech
Customer Experience and Contact Center
Etech Global Services is a leading global provider that provides customer experience and contact center solutions for various industries, known for its commitment to servant leadership and social responsibility.
Size
501-1K
Private
Mission
To make a remarkable difference for employees, customers, and communities through servant leadership.
About
Etech Global Services offers customer experience and contact center solutions along with data analytics and technology services for clients across multiple sectors. The company operates using an onshore, nearshore, and offshore delivery model and supports over 50 global partners.
It is recognized for its innovative approach to data-driven insights, with a strong focus on enhancing customer interactions and employee engagement.
Services
Etech Global Services provides customer experience and contact center solutions, supported by data analytics and technology services. These services include inbound customer support, outbound telesales and retention, quality assurance and monitoring, live chat and messaging support, and email support. Each solution is tailored to enhance customer interactions and streamline business processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in various industries, leveraging its flexibility and scalability to meet diverse needs. It has experience supporting organizations across sectors, ensuring alignment with industry-specific requirements and technology platforms.
Unique Stregths
Etech Global Services is known for its servant leadership philosophy, fostering a culture focused on service and transformation. It offers clients a unique combination of artificial intelligence and human expertise, ensuring high-quality interactions and strategic insights derived from customer data.
Delivery Footprint
Headquartered in Nacogdoches, Texas, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients globally, managing over 100 million voice interactions and 25 million chat and email interactions annually, with teams working in hybrid environments to meet client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Etech
?
Etech Global Services specializes in delivering exceptional customer experience and contact center solutions. Their comprehensive service offerings include inbound customer support, outbound telesales and retention, quality assurance and monitoring, as well as live chat and email support. Each of these services is designed to optimize customer interactions and enhance business operations, ensuring that clients receive tailored solutions that meet their unique needs.
What additional services does
Etech
provide?
When was
Etech
founded?
Etech was established in 2003, marking over 20 years of experience in the customer service and contact center industry. Since its inception, the company has grown significantly, developing a robust reputation for innovative solutions and exceptional service delivery.
What industry verticals does
Etech
serve?
What delivery model does
Etech
offer?
Etech employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country as the client, ensuring close cultural and operational alignment. Nearshore services are delivered from neighboring countries, allowing for similar time zones and potentially lower costs. Offshore services involve delivery from distant locations, often providing significant cost advantages while maintaining quality and efficiency.
How many employees and/or seats does
Etech
have?
Etech has a workforce that ranges between 501 and 1,000 employees, demonstrating a substantial team capable of managing large-scale customer service operations. This size enables the company to offer a wide array of services while maintaining high standards of quality and responsiveness.
Can
Etech
be considered a good service provider for startups?
Can
Etech
be considered a good service provider for SMBs?
Etech is an excellent service provider for small and medium businesses (SMBs) due to its scalable service offerings and flexibility. The company understands the unique challenges faced by SMBs and offers tailored solutions that help them grow and succeed in competitive markets. With a strong focus on customer engagement and satisfaction, Etech can effectively support the evolving needs of smaller enterprises.
Can
Etech
be considered a good service provider for enterprises?
Etech is well-positioned to serve enterprises and large companies, thanks to its significant operational scale and diverse service portfolio. The company’s delivery model, which includes onshore, nearshore, and offshore options, provides large organizations with reliable and efficient solutions tailored to their complex needs. Etech’s commitment to quality assurance and data-driven insights further enhances its ability to meet the demands of large clients, making it a strong partner for enterprises seeking comprehensive customer experience solutions.
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