Essentiel Outsourcing
Sales and Lead-Generation Services
Essentiel Outsourcing is a multilingual BPO firm that provides sales and lead-generation services for banking and financial services, known for its innovative use of technology and exceptional customer experiences.
Size
11-50
Public
Mission
About
Essentiel Outsourcing offers sales and lead-generation services along with customer experience and contact center solutions for clients in banking and financial services. The company operates using a multi-shore delivery model and supports businesses globally.
It is recognized for its commitment to outstanding first contact resolution, with a focus on integrating advanced technology and personalized service to enhance client operations.
Services
Essentiel Outsourcing provides sales and lead-generation services, supported by customer experience and contact center solutions. These services include live chat support, inbound customer support, and outbound telesales, covering various communication channels tailored to enhance customer engagement and satisfaction.
Capabilities
Live Chat & Messaging Support
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging advanced technology platforms to optimize customer interactions.
Unique Stregths
Essentiel Outsourcing is known for its multilingual capabilities and innovative approach to customer service, offering clients enhanced operational efficiency through automation and AI. Its commitment to transparency and tailored solutions ensures high standards of service and customer satisfaction.
Delivery Footprint
Headquartered in Barcelona, Spain, the company operates using a multi-shore delivery model. It serves clients across various global locations, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Essentiel Outsourcing
?
Essentiel Outsourcing specializes in providing sales and lead-generation services, complemented by a range of customer experience and contact center solutions. Their offerings encompass live chat support, inbound customer assistance, outbound telesales, and retention strategies, which are designed to enhance customer engagement across various communication channels.
What additional services does
Essentiel Outsourcing
provide?
In addition to their main offerings, Essentiel Outsourcing provides a suite of additional services that include customer experience solutions and IT infrastructure management. This extended portfolio showcases their capability to support clients with comprehensive contact center solutions and managed services.
When was
Essentiel Outsourcing
founded?
Essentiel Outsourcing was established in 2019, marking it as a relatively young player in the outsourcing industry. As of 2024, the company has been in operation for approximately five years, building a reputation for its innovative services in customer experience and sales support.
What industry verticals does
Essentiel Outsourcing
serve?
The company primarily serves the Banking & Financial Services sector, offering tailored solutions that meet the specific needs and challenges of this industry. Their expertise in this vertical allows them to deliver effective customer support and sales services.
What delivery model does
Essentiel Outsourcing
offer?
Essentiel Outsourcing employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are delivered from the same country as the client, nearshore involves neighboring countries, and offshore encompasses distant locations. This multi-shore strategy enables them to effectively cater to diverse client requirements and optimize resource allocation.
How many employees and/or seats does
Essentiel Outsourcing
have?
Essentiel Outsourcing has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit operational structure while still being agile enough to adapt to various client needs.
Can
Essentiel Outsourcing
be considered a good service provider for startups?
Can
Essentiel Outsourcing
be considered a good service provider for SMBs?
Essentiel Outsourcing is well-positioned to support small and medium businesses due to its flexible service offerings and scalable models. Their expertise in sales and customer service can help SMBs enhance their customer engagement and drive growth, making them an ideal partner for companies looking to expand their market presence without extensive resources.
Can
Essentiel Outsourcing
be considered a good service provider for enterprises?
While Essentiel Outsourcing is primarily suited for SMBs, its range of services and delivery models can also cater to larger enterprises seeking reliable support. The company's commitment to integrating advanced technology and delivering personalized service can help enterprises streamline their customer interactions and improve overall operational efficiency.
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