Especialistas Contacto Directo
Customer Experience and Contact Center
Especialistas Contacto Directo ECD, S.A. de C.V. is a nearshore outsourcing firm that provides customer experience and contact center services for insurance, healthcare, and banking sectors, known for its commitment to quality and personalized service.
Size
51-200
Public
Mission
About
Especialistas Contacto Directo ECD offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in insurance, healthcare, and banking. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its strong communication and adaptability, with a specialized team dedicated to delivering high-quality, tailored solutions that enhance operational efficiency.
Services
Especialistas Contacto Directo ECD provides customer experience and contact center services supported by HR, recruitment, and payroll solutions. These services include technical support, payroll processing, and outbound telesales, tailored to support client needs in enhancing market value and operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Payroll Processing
Outbound Telesales & Retention
Industries Served
The company serves clients in insurance, healthcare, and banking sectors. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring quality and reliability in service delivery.
Unique Stregths
Especialistas Contacto Directo ECD is known for its commitment to quality and innovation, offering clients a personalized approach that adapts to feedback and continuously improves project outcomes. Its operational practices emphasize strong communication and professionalism, ensuring consistency in service delivery.
Delivery Footprint
Headquartered in Mexico City, the company operates using a nearshore delivery model. It serves clients across North America and beyond, with teams that adapt to client needs through effective communication and operational efficiency.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Especialistas Contacto Directo
?
Especialistas Contacto Directo specializes in customer experience and contact center services, providing comprehensive support tailored to enhance operational effectiveness. Their offerings include technical support at both Tier 1 and Tier 2 levels, payroll processing, and outbound telesales aimed at retention. This diverse service portfolio is designed to meet the unique needs of their clients, ensuring they receive high-quality support.
What additional services does
Especialistas Contacto Directo
provide?
In addition to their main offerings, Especialistas Contacto Directo also provides HR recruitment and payroll solutions. This extended service capability enables them to assist clients not only in customer experience but also in managing human resources effectively, thereby enhancing overall operational productivity.
When was
Especialistas Contacto Directo
founded?
Especialistas Contacto Directo was established in 2008, marking over 15 years in the industry as of 2024. Since its inception, the company has focused on delivering exceptional customer experience and contact center solutions, establishing a strong reputation in the market.
What industry verticals does
Especialistas Contacto Directo
serve?
The company primarily serves the Insurance, Healthcare & Life Sciences, and Banking & Financial Services sectors. This targeted focus allows Especialistas Contacto Directo to understand and meet the specific needs and challenges of clients within these industries, providing tailored solutions that drive success.
What delivery model does
Especialistas Contacto Directo
offer?
Especialistas Contacto Directo operates using a nearshore delivery model, which means they provide their services from a location that is geographically close to their North American clients. This approach facilitates better communication and collaboration, enabling the company to respond quickly to client needs while maintaining high operational efficiency.
How many employees and/or seats does
Especialistas Contacto Directo
have?
The workforce at Especialistas Contacto Directo ranges between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the capability to handle larger projects, ensuring clients receive dedicated attention and quality support.
Can
Especialistas Contacto Directo
be considered a good service provider for startups?
While Especialistas Contacto Directo has a robust service portfolio, their size and service offerings are better suited for small to medium businesses rather than startups. Startups typically require highly flexible and scalable solutions, and while ECD can provide quality services, the tailored approach may be more beneficial for growing companies with established needs.
Can
Especialistas Contacto Directo
be considered a good service provider for SMBs?
Especialistas Contacto Directo is well-positioned to support small and medium businesses (SMBs) due to its diverse range of services and commitment to quality. Their nearshore delivery model enhances accessibility and communication, making it easier for SMBs to leverage specialized support as they scale and evolve in their respective markets.
Can
Especialistas Contacto Directo
be considered a good service provider for enterprises?
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