ESC Corporation
Customer Experience and Contact Center
ESC Corporation is a global service provider that provides customer experience and contact center solutions for banking, financial services, retail, e-commerce, and technology sectors, known for its Australian management and commitment to quality.
Size
51-200
Private
Mission
To empower businesses, particularly small and medium-sized enterprises, to compete and grow at reduced costs.
About
ESC Corporation offers customer experience and contact center solutions along with finance and accounting, IT infrastructure and managed services, and back-office operations for clients in banking, financial services, retail, e-commerce, and technology sectors. The company operates using an offshore delivery model and supports clients in Australia, New Zealand, the USA, and Asia-Pacific regions.
It is recognized for its cost-effective solutions, with a strong focus on integrating with clients' operations and delivering high-quality service through a dedicated and educated workforce.
Services
ESC Corporation provides customer experience and contact center solutions, supported by finance and accounting services, IT infrastructure and managed services, and back-office operations. These services cover inbound customer support, outbound telesales, live chat and messaging support, billing and invoicing, and payroll accounting, tailored to support client needs for efficiency and profitability.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Quality Assurance & Monitoring
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Accounting
Service Desk & IT Support
Industries Served
The company serves clients in banking, financial services, retail, e-commerce, and technology sectors. It has experience supporting small and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration with clients' systems and processes.
Unique Stregths
ESC Corporation is known for its significant cost savings, offering clients the ability to reduce operational expenses while maintaining high service quality. Its approach includes a hands-on management style and a commitment to privacy and security, which help deliver consistent and reliable services at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across Australia, New Zealand, the USA, and Asia-Pacific regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
ESC Corporation
?
ESC Corporation specializes in customer experience and contact center solutions, providing a range of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention strategies, live chat and messaging assistance, quality assurance and monitoring, as well as billing and invoicing services. This comprehensive service suite is tailored to meet the diverse needs of their clients, ensuring efficiency and high-quality service delivery.
What additional services does
ESC Corporation
provide?
In addition to their primary focus on customer experience and contact center solutions, ESC Corporation also offers a range of other services. These include Finance and Accounting, IT Infrastructure and Managed Services, and Back-Office Operations. This extended service portfolio enables them to support clients comprehensively, addressing various operational needs beyond just customer interactions.
When was
ESC Corporation
founded?
Established in 2010, ESC Corporation has been operating for approximately 14 years. Since its inception, the company has focused on delivering quality services in customer experience and various support functions, contributing to its growth and reputation in the industry.
What industry verticals does
ESC Corporation
serve?
ESC Corporation serves a diverse range of industries, including Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This broad spectrum of focus allows the company to tailor its services to meet the specific needs and challenges faced by clients within these sectors.
What delivery model does
ESC Corporation
offer?
ESC Corporation utilizes an offshore delivery model, which means that their services are provided from a location outside of the client's country, in this case, the Philippines. This approach allows them to offer cost-effective solutions while leveraging a skilled workforce that operates remotely, ensuring that they meet the varied needs of clients across different regions.
How many employees and/or seats does
ESC Corporation
have?
ESC Corporation has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a dedicated team that can provide personalized services while being agile enough to adapt to the evolving needs of their clients.
Can
ESC Corporation
be considered a good service provider for startups?
Can
ESC Corporation
be considered a good service provider for SMBs?
ESC Corporation is well-positioned as a service provider for small and medium-sized businesses. Their extensive service offerings, particularly in customer experience and back-office operations, are designed to help SMBs streamline their processes and improve efficiency. With a focus on cost savings and a commitment to high-quality service, ESC Corporation can empower these businesses to compete effectively and foster growth.
Can
ESC Corporation
be considered a good service provider for enterprises?
While ESC Corporation primarily targets small and medium-sized businesses, their capabilities can also extend to larger enterprises. With a solid track record in delivering high-quality services and a focus on integrating with client operations, they can offer scalable solutions that larger companies may find beneficial. However, their size may limit their ability to handle very large-scale projects compared to larger competitors.
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