ERC specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of support services, including inbound customer support, social media customer care, live chat and messaging support, email support, content moderation, and claims processing. These services are designed to enhance customer interactions across various channels, ensuring that clients receive comprehensive support tailored to their specific needs.

In addition to its primary focus on customer experience and contact center solutions, ERC also offers back-office operations. This extension of services includes a range of administrative and support functions that complement its customer-facing operations, providing clients with a comprehensive suite of solutions to optimize their business processes.

ERC was established in 1999, marking over 25 years of experience in the business process outsourcing industry. Founded with a vision to provide outstanding customer care, the company has evolved significantly since its inception, continuously adapting to the changing needs of its clients and the marketplace.

ERC serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, and Energy & Utilities. This broad industry focus allows ERC to leverage its expertise and tailor its services to meet the unique demands of each sector.

ERC employs a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore services are delivered from within the same country as the client, ensuring close collaboration. Nearshore operations take place in neighboring countries, providing cultural and time zone advantages, while offshore solutions are executed in distant countries, often offering cost-effective benefits. This multi-faceted approach enables ERC to meet a wide variety of client needs effectively.

ERC has a workforce ranging from 1,000 to 5,000 employees, reflecting a robust team capable of handling diverse client requirements. This substantial employee base allows the company to scale its services efficiently and maintain high standards of quality across its operations.

ERC is well-positioned to support small and medium businesses (SMBs) by offering scalable solutions that grow alongside their clients. The company’s diverse service portfolio, including customer support and back-office operations, allows SMBs to access high-quality services that enhance their operational efficiency and customer engagement, making it a valuable partner for businesses looking to expand.

For enterprises and large companies, ERC stands out as a reliable provider due to its proven track record and extensive service offerings. With a significant number of employees and a commitment to excellence, ERC can handle complex, large-scale operations while maintaining high-quality standards. Its hybrid delivery model further supports large organizations by providing flexibility and efficiency across different regions.