EquiServe specializes in delivering customer experience and contact center solutions, which are essential for enhancing client interactions and satisfaction. Their offerings include a wide range of services such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as CX consulting and journey mapping. Additionally, they handle claims processing, billing and invoicing, payroll processing, talent sourcing and screening, onboarding administration, data entry and processing, document indexing and digitization, procurement administration, and human-in-the-loop quality assurance.

In addition to their core customer experience offerings, EquiServe provides a comprehensive suite of back-office operations. This includes HR recruitment and payroll services, finance and accounting solutions, and IT infrastructure management. Their extensive service portfolio enables them to support clients in streamlining operations and enhancing overall business efficiency.

EquiServe was established in 2011, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, catering to a diverse array of clients across various sectors while continuously enhancing its service offerings.

EquiServe serves multiple industries, with a focus on Healthcare & Life Sciences, Banking & Financial Services, and Technology & SaaS. This diverse industry expertise allows them to tailor their services to meet the specific needs and requirements of their clients.

EquiServe employs both offshore and onshore delivery models to optimize service provision. Offshore delivery entails managing operations from a location outside the client's country, which can lead to cost efficiencies and access to a global talent pool. Conversely, onshore delivery allows for proximity to clients, facilitating better communication and collaboration. This hybrid approach enables EquiServe to cater to a wide range of client needs effectively.

EquiServe has a workforce ranging from 201 to 500 employees, allowing them to deliver scalable and responsive services. This size not only demonstrates their capacity to handle various client demands but also reflects their commitment to fostering a skilled and dedicated team.