ePlanet Communications specializes in delivering exceptional customer experience and contact center solutions. Their main services are complemented by a robust array of sub-services, including inbound customer support, outbound telesales and retention, lead research and list building, email marketing production, campaign management, social media management, customer and marketing analytics, as well as data entry and processing. This comprehensive suite is designed to enhance client operations and drive customer engagement effectively.

In addition to their primary focus on customer experience and contact center solutions, ePlanet Communications offers an extensive range of other services. These include back-office operations, sales and lead-generation services, as well as IT infrastructure and managed services. This diversified portfolio allows them to support clients comprehensively, addressing a variety of operational needs.

ePlanet Communications was founded in 2013, marking over a decade of dedicated service in the BPO industry. Since its establishment, the company has worked towards providing innovative solutions that cater to diverse client needs, evolving significantly to meet the challenges of a rapidly changing business landscape.

ePlanet Communications is focused on serving clients across various industries, specifically in Healthcare & Life Sciences, Real Estate & Property Management, and Retail & e-Commerce. This targeted approach allows them to tailor their services to meet the specific demands of each sector effectively.

ePlanet Communications utilizes both offshore and nearshore delivery models to optimize their service offerings. Offshore delivery refers to leveraging resources and teams located in different countries, often resulting in cost efficiencies and access to global talent. Nearshore delivery, on the other hand, involves positioning teams in countries that are geographically closer to the client, facilitating easier communication and collaboration. This dual approach allows ePlanet to meet diverse client needs while ensuring operational flexibility.

ePlanet Communications employs a workforce ranging from 51 to 200 individuals. This size positions them well to provide personalized service while maintaining the capacity to handle various client demands efficiently.

For small and medium-sized businesses, ePlanet Communications presents a strong option for outsourcing needs. Their scalable service offerings and commitment to quality make them an ideal partner for SMBs looking to enhance customer experience without the overhead of building in-house capabilities. The company's ability to adapt to various operational requirements supports the growth and flexibility that small to medium enterprises often seek.

ePlanet Communications is well-equipped to serve enterprises and large companies due to its extensive service portfolio and commitment to excellence. Their offshore and nearshore delivery models enable them to handle complex projects at scale, ensuring reliability and sophisticated service offerings. This positions them as a strong partner for enterprises aiming to optimize their customer support operations while maintaining high standards of service quality.