Epicenter specializes in AI and data services, complemented by a robust suite of customer experience and contact center solutions. Their offerings extend to various sub-services including inbound customer support, technical assistance across Tier 1 and Tier 2, accounts receivable, customer and marketing analytics, data entry and processing, as well as application support and maintenance. This diverse range of capabilities is designed to enhance operational efficiency and deliver superior outcomes for clients.

In addition to its primary focus on AI and data services, Epicenter offers a range of supplementary services. These include customer experience and contact center solutions, back-office operations, and software engineering and product development. This expanded service portfolio enhances their ability to support clients with diverse operational requirements.

Epicenter was established in the year 2000, marking over two decades of operation in the business process outsourcing sector. Since its inception, the company has focused on delivering innovative solutions and exceptional services, continually evolving to meet the dynamic needs of its clients.

Epicenter serves a variety of sectors, focusing primarily on retail & e-commerce, travel, hospitality & leisure, and energy & utilities. This diverse industry engagement allows the company to tailor its services and solutions to meet the specific needs and challenges of each sector.

Epicenter employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore refers to services delivered within the same country as the client, ensuring close collaboration and communication. Nearshore services are provided from neighboring countries, offering a balance of cost efficiency and proximity. Offshore delivery involves operating from distant locations, typically to leverage cost advantages while maintaining high service standards.

Epicenter boasts a workforce ranging from 1,000 to 5,000 employees, which indicates a substantial team dedicated to delivering high-quality services. This size allows the company to maintain flexibility and scalability in its operations, enabling it to adapt to varying client needs effectively.

Epicenter presents a strong case as a service provider for small and medium-sized businesses. Its flexible and scalable service offerings cater to the unique challenges faced by SMBs, allowing them to leverage advanced technology and customer support without significant upfront investment. The company’s commitment to delivering superior customer experiences can help SMBs enhance their operational efficiency and drive growth.

Epicenter is well-positioned to serve enterprises and large companies, thanks to its extensive experience with Fortune 500 firms and its comprehensive service capabilities. The company's diverse delivery model ensures that it can meet the complex needs of large organizations, providing reliable and sophisticated solutions that can scale with their operations.