Epic Virtual Outsourcing Services
Customer Experience and Contact Center
EpicVOS is a versatile outsourcing provider that delivers customer experience and contact center solutions for various industries, known for its skilled Filipino workforce and comprehensive service offerings.
Size
1K-5K
Private
100m-1b
Mission
About
EpicVOS offers customer experience and contact center solutions along with sales and lead-generation services for clients in multiple sectors. The company operates using an offshore delivery model and supports businesses worldwide.
It is recognized for its diverse service portfolio, with a focus on customer satisfaction and operational efficiency that ensures seamless client experiences.
Services
EpicVOS provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as inbound customer support, email support, live chat, and outbound telesales. These services cover various communication channels and are tailored to support businesses in enhancing their customer interactions.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
Outbound Telesales & Retention
Lead Research & List Building
Campaign Management
Content Creation & Localisation
Graphic & Video Production
Industries Served
The company serves clients across multiple sectors, including digital marketing, business consulting, and consumer services. It has experience supporting businesses of all sizes with services aligned to their specific operational needs.
Unique Stregths
EpicVOS is known for its skilled Filipino workforce, offering clients a high level of service quality and cultural alignment. Its approach includes a focus on continuous improvement and client satisfaction, which helps deliver consistent results across all engagements.
Delivery Footprint
Headquartered in Naga City, Camarines Sur, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to meet diverse client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
Epic Virtual Outsourcing Services
?
Epic Virtual Outsourcing Services specializes in customer experience and contact center solutions, providing a comprehensive range of services designed to enhance client interactions. Their offerings include inbound customer support, email assistance, live chat and messaging support, as well as outbound telesales and retention services. Additionally, they engage in lead research and list building, campaign management, and content creation and localization, ensuring a multifaceted approach to support businesses across various communication channels.
What additional services does
Epic Virtual Outsourcing Services
provide?
In addition to their core offerings in customer experience and contact center solutions, Epic Virtual Outsourcing Services extends its capabilities to include sales and lead-generation services as well as marketing operations. This diversified service portfolio allows them to support clients comprehensively, addressing not just customer interaction needs but also assisting in broader marketing and sales strategies.
When was
Epic Virtual Outsourcing Services
founded?
Epic Virtual Outsourcing Services was established in 2023, making it a relatively new player in the outsourcing industry. Despite its recent inception, the company has quickly positioned itself as a key provider of customer experience solutions and contact center services, leveraging modern techniques and a skilled workforce to serve its clients effectively.
What industry verticals does
Epic Virtual Outsourcing Services
serve?
What delivery model does
Epic Virtual Outsourcing Services
offer?
Epic Virtual Outsourcing Services employs an offshore delivery model, which means that their services are provided from locations outside the clients' primary operational areas. This approach allows them to tap into a global talent pool, ensuring high-quality service while optimizing costs. By utilizing remote teams, EpicVOS can cater to diverse client needs across various geographical regions, enhancing flexibility and responsiveness.
How many employees and/or seats does
Epic Virtual Outsourcing Services
have?
Epic Virtual Outsourcing Services boasts a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to manage a wide array of client demands and deliver consistent, high-quality service across different sectors.
Can
Epic Virtual Outsourcing Services
be considered a good service provider for startups?
Epic Virtual Outsourcing Services can be an excellent partner for startups due to its flexible service offerings and commitment to customer satisfaction. Their range of services is designed to scale with the growth of a business, allowing startups to benefit from professional customer support without the burden of large overhead costs. The offshore delivery model also means that startups can access high-quality services at competitive prices, enabling them to focus on their core business activities.
Can
Epic Virtual Outsourcing Services
be considered a good service provider for SMBs?
Small and medium-sized businesses can find valuable support from Epic Virtual Outsourcing Services. The company's extensive service portfolio is tailored to meet the unique needs of SMBs, helping them enhance customer interactions and streamline their operations. With the ability to scale services according to business growth, EpicVOS provides the flexibility that many SMBs require to adapt to changing market demands and pursue new opportunities.
Can
Epic Virtual Outsourcing Services
be considered a good service provider for enterprises?
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