ENVO
Customer Experience and Contact Center
ENVO BPO Services Sdn. Bhd. is a leading outsourcing company that provides customer experience and contact center solutions for telecommunications, media, and banking sectors, known for its high-quality, scalable, and ethical service delivery.
Size
51-200
Private
Mission
To educate organizations on outsourcing non-core activities and deliver quality services through a dedicated and professional workforce.
About
ENVO BPO Services Sdn. Bhd. offers customer experience and contact center solutions along with finance and accounting services for clients in telecommunications, media, and banking. The company operates using an onshore model and supports businesses of all sizes, from startups to Fortune 500 companies.
It is recognized for its fast turnaround times and cost efficiency, with a dedicated professional workforce that ensures exceptional service quality and operational excellence.
Services
ENVO BPO Services Sdn. Bhd. provides customer experience and contact center solutions supported by finance and accounting services. These services include inbound customer support, outbound telesales, multilingual support, and payroll processing. They are tailored to support client needs by enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Email Support
Social Media Customer Care
Technical Support (Tier 1/2)
Lead Research & List Building
Appointment Setting
Payroll Processing
Industries Served
The company serves clients in telecommunications, media, and banking sectors. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements, ensuring compliance and quality across various platforms.
Unique Stregths
ENVO BPO is known for its award-winning service and ISO 9001:2015 certification, offering clients tailored, scalable solutions that enhance operational efficiency. Its approach includes ethical business practices and a commitment to sustainability, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Petaling Jaya, Malaysia, the company operates using an onshore delivery model. It serves clients primarily within Malaysia, leveraging local expertise while maintaining the capability to support international clients through multilingual services.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
ENVO
?
ENVO BPO Services Sdn. Bhd. specializes in customer experience and contact center solutions. Their service offerings encompass a wide range of support options, including inbound customer assistance, outbound telesales and retention, multilingual support, email communication, social media customer care, and technical support for tier 1 and tier 2 issues. Additionally, they provide lead research, appointment setting, and payroll processing services, all designed to enhance customer engagement and streamline operational efficiency for their clients.
What additional services does
ENVO
provide?
In addition to its primary focus on customer experience and contact center solutions, ENVO also provides finance and accounting services. This expanded service portfolio allows them to cater to a wider range of client needs, further enhancing their value proposition in the outsourcing market.
When was
ENVO
founded?
Founded in 2009, ENVO has been in operation for approximately 15 years as of 2024. The company has established itself as a key player in the BPO industry, delivering a range of services to meet the evolving needs of its clients.
What industry verticals does
ENVO
serve?
ENVO focuses on serving clients in several key industries, specifically Telecommunications & Media, Banking & Financial Services, and Technology & SaaS. This diverse industry engagement allows them to tailor their services to the unique requirements and regulatory standards of each sector.
What delivery model does
ENVO
offer?
ENVO operates using an onshore delivery model, which means that their services are provided from within Malaysia, leveraging local talent and expertise. This approach allows for closer communication and collaboration with clients, ensuring a better understanding of their needs, while also maintaining high service quality. Onshore delivery can enhance responsiveness and efficiency, making it a suitable choice for businesses seeking reliable support.
How many employees and/or seats does
ENVO
have?
ENVO employs between 51 and 200 individuals, positioning itself as a mid-sized company in the BPO sector. This workforce size enables ENVO to maintain a balance between personalized service and the capacity to handle larger client demands effectively.
Can
ENVO
be considered a good service provider for startups?
Can
ENVO
be considered a good service provider for SMBs?
Can
ENVO
be considered a good service provider for enterprises?
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