Enterprise Telecommunications
Customer Experience and Contact Center
Entertelecom is a modern telecommunications provider that provides customer experience and contact center solutions for a wide range of industries, known for its commitment to innovation and customer focus.
Size
1-10
Private
10m-50m
Mission
To provide reliable and efficient telecommunications services that help customers stay connected in a digital world.
About
Entertelecom offers customer experience and contact center solutions along with specialized answering and order-taking services for clients in various industries. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its reliable and efficient telecommunications services, with a focus on empowering seamless connectivity for all clients.
Services
Entertelecom provides customer experience and contact center solutions supported by specialized answering and order-taking services. These services cover inbound customer support and order management, tailored to support the evolving demands of modern businesses.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Industries Served
The company serves clients in a wide range of industries. It has experience supporting various business needs, adapting its services to align with industry-specific requirements.
Unique Stregths
Entertelecom is known for its commitment to innovation and customer focus, offering clients reliable and efficient telecommunications solutions. Its approach includes prioritizing customer satisfaction and fostering long-term partnerships, which help deliver consistent service quality.
Delivery Footprint
Headquartered in San Jose, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Enterprise Telecommunications
?
Enterprise Telecommunications specializes in providing customer experience and contact center solutions. Their offerings include essential services such as inbound customer support and order management and fulfillment, designed to meet the diverse needs of clients across various industries. This comprehensive approach ensures that businesses benefit from tailored support that enhances customer satisfaction and operational efficiency.
What additional services does
Enterprise Telecommunications
provide?
When was
Enterprise Telecommunications
founded?
Established in 1994, Enterprise Telecommunications has been delivering reliable telecommunications services for over 29 years. Since its inception, the company has focused on providing seamless connectivity solutions that empower businesses in a digitally driven landscape.
What industry verticals does
Enterprise Telecommunications
serve?
What delivery model does
Enterprise Telecommunications
offer?
Enterprise Telecommunications employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer collaboration with clients, ensuring that communication is streamlined and that cultural and regional nuances are well-understood and addressed in service delivery.
How many employees and/or seats does
Enterprise Telecommunications
have?
Enterprise Telecommunications operates with a small team of 1 to 10 employees. This intimate workforce size enables the company to maintain a close-knit environment that fosters strong relationships with clients and encourages personalized service.
Can
Enterprise Telecommunications
be considered a good service provider for startups?
While Enterprise Telecommunications has a small workforce, its focus on customer experience and tailored solutions can be beneficial for startups seeking reliable telecommunications support. Their experience in providing specialized services can help new businesses establish effective communication channels and customer support systems, essential for early growth stages.
Can
Enterprise Telecommunications
be considered a good service provider for SMBs?
Enterprise Telecommunications is well-suited for small and medium businesses due to its flexible service offerings and onshore delivery model. Their ability to adapt to the unique needs of SMBs, coupled with a commitment to customer satisfaction, positions them as a valuable partner for businesses looking to enhance their customer engagement and operational efficiency.
Can
Enterprise Telecommunications
be considered a good service provider for enterprises?
Enterprise Telecommunications may not be the ideal choice for large enterprises due to its smaller scale and workforce. While they offer reliable services, larger companies often require more extensive resources and capabilities that may exceed what a small team can provide. Their strengths lie more in serving SMBs and startups than in addressing the complex demands of larger organizations.
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