Enshored
Customer Experience and Contact Center
Enshored is a US-based BPO company that provides customer experience and contact center solutions for tech startups and retail businesses, known for its customized outsourcing strategies and strong client partnerships.
Size
1K-5K
Private
10m-50m
Mission
To empower disruptive enterprises by delivering scalable, customized outsourcing solutions that drive growth and performance.
About
Enshored offers customer experience and contact center solutions along with sales and lead-generation services for clients in tech startups and retail sectors. The company operates using a US-based delivery model and supports international clients.
It is recognized for its tailored outsourcing solutions, with a commitment to building long-term partnerships through innovation and a people-first approach.
Services
Enshored provides customer experience and contact center solutions supported by sales and lead-generation services. These services include inbound customer support, outbound telesales, multilingual support, and live chat assistance. Each solution is customized to enhance customer satisfaction and streamline support processes for clients' specific business needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in tech startups, retail, travel, and subscription services. It has experience supporting a diverse range of businesses, integrating its services with industry-specific requirements and technology platforms to deliver optimal results.
Unique Stregths
Enshored is known for its expertise in creating custom-built teams, offering clients scalable solutions that integrate seamlessly with their operations. Its approach includes a strong focus on customer service and building robust communication channels, ensuring professionalism and reliability in service delivery.
Delivery Footprint
Headquartered in Long Beach, California, the company operates using a US-based delivery model. It serves clients globally, with teams working in flexible environments tailored to meet client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Enshored
?
Enshored specializes in delivering customer experience and contact center solutions, tailored to meet the specific needs of their clients. Their suite of services includes inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging support, as well as email support. These offerings are designed to enhance customer satisfaction and streamline support processes, ensuring a comprehensive approach to customer interaction.
What additional services does
Enshored
provide?
In addition to its primary offerings, Enshored also provides sales and lead-generation services. This expansion into sales support complements their customer experience solutions, allowing clients to benefit from a comprehensive outsourcing partnership that drives both customer satisfaction and revenue growth.
When was
Enshored
founded?
Enshored was established in 2014, marking nearly a decade of experience in the business process outsourcing sector as of 2024. Since its inception, the company has focused on providing innovative outsourcing solutions to help clients grow and improve their performance through dedicated customer service.
What industry verticals does
Enshored
serve?
Enshored serves a diverse range of industries, including Retail & e-Commerce, Technology & SaaS, Travel, and Hospitality & Leisure. This broad focus allows the company to tailor its services to meet the unique demands and challenges of various sectors, ensuring effective support and enhanced customer engagement.
What delivery model does
Enshored
offer?
Enshored employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore refers to services delivered within the same country as the client, nearshore involves neighboring countries, and offshore entails services provided from distant locations. This multi-faceted approach allows Enshored to meet varying client needs while optimizing cost efficiency and resource allocation.
How many employees and/or seats does
Enshored
have?
Enshored has a robust workforce, employing between 1,000 and 5,000 individuals. This sizable team enables the company to scale its operations effectively and provide extensive support to its clients across different service areas.
Can
Enshored
be considered a good service provider for startups?
Enshored is well-suited as a service provider for startups, particularly those in the technology and retail sectors. Their extensive experience in delivering tailored customer support solutions allows startups to enhance their customer interactions without stretching their resources too thin. The flexibility of their delivery model also ensures that startups can adapt their services as they scale and evolve.
Can
Enshored
be considered a good service provider for SMBs?
For small and medium businesses, Enshored presents itself as a strong service provider. Their commitment to customizable outsourcing solutions allows SMBs to receive tailored support that aligns with their unique growth trajectories. With a scalable workforce and diverse service portfolio, Enshored can effectively assist SMBs in enhancing customer experiences while maintaining operational efficiency.
Can
Enshored
be considered a good service provider for enterprises?
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