Enroute specializes in providing comprehensive HR recruitment and payroll services, which are complemented by a range of customer experience and contact center solutions. Their offerings include talent sourcing and screening, payroll processing, employee helpdesk support, and technical assistance. This diverse service portfolio is designed to meet various business needs and enhance operational efficiency for their clients.

In addition to their primary focus on HR recruitment and payroll, Enroute expands its service capabilities to include customer experience and contact center solutions. This includes outbound telesales and retention, inbound customer support, technical support (Tier 1/2), and various forms of digital communication support such as social media customer care, live chat, and email support.

Enroute was established in 2008, marking over 15 years in the business. Since its inception, the company has built a reputation for delivering effective HR and customer service solutions, demonstrating a commitment to innovation and client satisfaction throughout its growth.

Enroute serves a variety of industries, focusing primarily on Government & Public Sector, Non-Profit & NGOs, Healthcare & Life Sciences, and Retail & e-Commerce. This diverse industry engagement allows them to tailor their services to meet the unique needs of different sectors.

Enroute utilizes an offshore delivery model, which means that their services are provided from a location outside the client's home country. This approach allows them to offer cost-effective solutions while maintaining high service quality through skilled teams based in Dhaka, Bangladesh, who cater to clients primarily in the US and APAC regions.

Enroute employs between 201 to 500 individuals, representing a mid-sized workforce. This size enables them to maintain a balance between personalized service and the capacity to scale operations according to client demands.

Enroute is well-equipped to support small and medium-sized businesses through its flexible service offerings and commitment to client satisfaction. Their range of HR and customer experience solutions can help SMBs streamline operations and enhance growth potential. Additionally, their experience in various industries allows them to adapt to the specific needs of smaller organizations, making them a reliable partner for businesses aiming to scale.

While Enroute has the capacity to serve larger enterprises, their strengths lie more prominently in supporting mid-sized businesses and startups. However, their comprehensive service offerings and experience across multiple sectors could still be beneficial for enterprises seeking reliable HR and customer support services. They provide a robust operational framework that can align with the needs of larger organizations, although they may not focus exclusively on enterprise-scale solutions.