
eNoah iSolution
Customer Experience and Contact Center
eNoah iSolution is a global leader in business process outsourcing that provides customer experience and contact center solutions for technology, healthcare, and insurance sectors, known for its ISO certifications and commitment to client satisfaction.
Size
1K-5K
Private
10m-50m
Mission
To help clients achieve operational excellence and business transformation through innovative and reliable IT and BPO solutions.
About
eNoah iSolution offers customer experience and contact center solutions along with back-office operations for clients in technology, healthcare, and insurance. The company operates using an offshore delivery model and supports Fortune 500 and Fortune 1000 companies worldwide.
It is recognized for its strong compliance standards, with ISO 27001 certification and a focus on delivering metrics-driven outcomes that exceed customer expectations.
Services
eNoah iSolution provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, data entry, and customer analytics. These services cover multiple channels, including voice, email, and chat, and are tailored to support clients' operational needs in various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Customer & Marketing Analytics
Mobile App Development
Web Development
Industries Served
The company serves clients in technology, healthcare, and insurance sectors. It has experience supporting Fortune 500 and Fortune 1000 companies with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
eNoah iSolution is known for its extensive industry expertise, offering clients over 100 years of cumulative management experience. Its approach includes a client-centric model that emphasizes metrics-driven outcomes, ensuring high satisfaction rates and repeat business.
Delivery Footprint
Headquartered in Chennai, India, the company operates using an offshore delivery model. It serves clients across the United States, Europe, and Asia Pacific, with teams that can be managed and scaled to meet varying client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Healthcare & Life Sciences
Insurance
Clients
No items found.
What's the main service provided by
eNoah iSolution
?
eNoah iSolution specializes in providing customer experience and contact center solutions, complemented by back-office operations. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and data processing, customer and marketing analytics, as well as mobile and web development services. This comprehensive suite is designed to cater to the operational needs of various industries, ensuring effective communication through multiple channels such as voice, email, and chat.
What additional services does
eNoah iSolution
provide?
In addition to its core customer experience and contact center services, eNoah iSolution also provides back-office operations. This includes a range of support functions that enhance the overall service delivery, enabling clients to streamline their operations and focus on their core business activities.
When was
eNoah iSolution
founded?
eNoah iSolution was established in 2006, marking over 17 years of experience in delivering BPO and IT solutions. Since its inception, the company has grown and evolved, adapting its services to meet the changing demands of its diverse clientele.
What industry verticals does
eNoah iSolution
serve?
eNoah iSolution serves a variety of sectors, including Technology & SaaS, Retail & e-Commerce, Healthcare & Life Sciences, and Insurance. This industry focus allows the company to tailor its services to meet specific client needs, ensuring operational efficiency and effective support.
What delivery model does
eNoah iSolution
offer?
eNoah iSolution employs an offshore delivery model, which means that their services are provided from a location outside the client’s country. This approach allows for cost-effective operations while still maintaining high standards of service. By leveraging teams located in India, the company can offer scalability and flexibility to meet diverse client requirements across global markets.
How many employees and/or seats does
eNoah iSolution
have?
eNoah iSolution has a workforce ranging between 1,000 to 5,000 employees, making it a substantial player in the BPO industry. This size allows the company to efficiently manage various projects and client needs while maintaining a focus on quality and performance.
Can
eNoah iSolution
be considered a good service provider for startups?
eNoah iSolution can be a valuable partner for startups, particularly those in technology and healthcare sectors. With its range of services designed to support customer engagement and operational efficiency, startups can benefit from the company's expertise in establishing effective processes while scaling their operations. The offshore delivery model also helps startups manage costs effectively as they grow.
Can
eNoah iSolution
be considered a good service provider for SMBs?
Small and medium businesses can find a suitable ally in eNoah iSolution, as the company's diverse service offerings and scalable delivery model cater to their specific needs. With a focus on customer experience and operational excellence, eNoah iSolution enables SMBs to enhance their service delivery and operational efficiency, supporting their growth and adaptability in competitive markets.
Can
eNoah iSolution
be considered a good service provider for enterprises?
For enterprises and larger companies, eNoah iSolution stands out as a reliable provider due to its extensive industry experience and robust service offerings. With a strong focus on compliance, including ISO 27001 certification, and the ability to manage large-scale operations through its offshore delivery model, the company can effectively support complex requirements and deliver tailored solutions that meet the high expectations of enterprise clients.
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