Enlightened
Back-Office Operations
Enlightened, Inc. is an award-winning IT consulting firm that provides back-office operations for government and public sector, healthcare, and logistics, transport & supply-chain, known for its commitment to exceeding client expectations and innovative technology solutions.
Size
Private
Mission
To deliver innovative technology solutions that drive measurable returns on investment.
About
Enlightened, Inc. offers back-office operations along with call center management, help desk support, and management consulting for clients in government and public sector, healthcare, and logistics. The company operates using a flexible delivery model and supports both public and private sector clients.
It is recognized for its long-standing client relationships and a team of over 200 skilled professionals dedicated to modernizing infrastructure and enhancing operational efficiency.
Services
Enlightened, Inc. provides back-office operations supported by call center management, help desk support, and management consulting. These services cover customer service operations, technical assistance, and administrative tasks, tailored to support clients' complex business needs.
Capabilities
Customer & Marketing Analytics
Change Management & Training
Data Entry & Data Processing
Document Indexing & Digitisation
ITSM Process Management
Knowledge-Base Maintenance
Quality Assurance & Monitoring
Technical Support (Tier 1/2)
Procurement Administration
Performance Management & SLA Reporting
Business & Financial Research
Campaign Management
Market & Competitive Intelligence
Knowledge-Base Creation
Data Collection & Survey Programming
Social Media Management
Learning & Development Support
Content Creation & Localisation
Process Assessment & Transition Management
Automation & RPA Enablement
Business Intelligence & Dashboarding
Industries Served
The company serves clients in government and public sector, healthcare, and logistics, transport & supply-chain. It has experience supporting both public and private sector organizations with services aligned to industry-specific requirements.
Unique Stregths
Enlightened, Inc. is known for its philosophy of exceeding client expectations, offering clients a flexible and cost-effective approach. Its commitment to professionalism and innovation ensures that each engagement is tailored to meet specific client needs.
Delivery Footprint
Headquartered in Washington, DC, the company operates using a flexible delivery model. It serves clients across various sectors, with teams adapting to client requirements and delivering services effectively.
Certifications
No items found.
Verticals
Government & Public Sector
Healthcare & Life Sciences
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Enlightened
?
Enlightened specializes in back-office operations, complemented by a comprehensive suite of services that includes customer and marketing analytics, change management and training, data entry and processing, as well as document indexing and digitization. They also provide IT service management process management, knowledge-base maintenance, quality assurance, technical support, and procurement administration. Their offerings extend to performance management, SLA reporting, business and financial research, campaign management, and market intelligence, among others, ensuring they meet a wide range of client needs across various sectors.
What additional services does
Enlightened
provide?
When was
Enlightened
founded?
Enlightened was established in 1999, marking over 25 years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has focused on delivering innovative technology solutions and enhancing operational efficiency for its clients.
What industry verticals does
Enlightened
serve?
Enlightened serves a diverse array of industries, focusing primarily on the Government & Public Sector, Healthcare & Life Sciences, and Logistics, Transport & Supply-Chain. This breadth of experience allows them to tailor their services to the specific needs of each sector.
What delivery model does
Enlightened
offer?
How many employees and/or seats does
Enlightened
have?
Can
Enlightened
be considered a good service provider for startups?
While Enlightened offers a broad range of services that could benefit startups, its focus on back-office operations and management consulting may be more suited for established businesses looking to streamline their processes. Startups may find the company's expertise in technical support and operational efficiency valuable, but they should consider whether the scale of services aligns with their immediate needs and budget constraints.
Can
Enlightened
be considered a good service provider for SMBs?
Enlightened is well-positioned to support small and medium businesses (SMBs), offering a flexible delivery model and a comprehensive service portfolio. Their experience in various sectors allows them to adapt their services to meet the growth needs of SMBs, providing essential support in areas like customer service operations and administrative tasks, which are crucial for business expansion.
Can
Enlightened
be considered a good service provider for enterprises?
Enlightened is a strong candidate for enterprises and large companies seeking reliable service providers. The company's extensive experience across multiple sectors, along with a dedicated team of over 200 professionals, ensures that they can deliver sophisticated solutions tailored to complex business needs. Their commitment to exceeding client expectations and their innovative approach make them a dependable partner for large-scale operations.
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