Engaging Solutions
Customer Experience and Contact Center
Engaging Solutions, LLC is a seasoned management consulting and BPO firm that provides contact center operations for healthcare and community services, known for its commitment to diversity and inclusion.
Size
11-50
Private
Mission
About
Engaging Solutions, LLC offers contact center operations along with business intelligence and data analytics for clients in healthcare and community services. The company operates using an onshore model and supports government agencies, nonprofits, and large corporations across the United States.
It is recognized for its integrity and professionalism, with a strong reputation built over two decades of delivering tailored solutions to complex business challenges.
Services
Engaging Solutions, LLC provides contact center operations supported by business intelligence and data analytics, with specific offerings such as inbound customer support and CX consulting. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Business Intelligence & Dashboarding
Industries Served
The company serves clients in healthcare and community services. It has experience supporting government agencies, nonprofits, and large corporations with services aligned to industry-specific requirements and technology platforms such as NICE CXone.
Unique Stregths
Engaging Solutions is known for its commitment to diversity and inclusion, offering clients a robust team of professionals dedicated to delivering value-added services. Its approach includes a focus on client partnership and satisfaction, ensuring that solutions are customized to meet specific goals.
Delivery Footprint
Headquartered in Indianapolis, Indiana, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
S.C. Johnson & Son
What's the main service provided by
Engaging Solutions
?
Engaging Solutions specializes in enhancing customer experiences through its primary service of Customer Experience and Contact Center operations. The company offers a range of sub-services including inbound customer support, CX consulting and journey mapping, as well as business intelligence and dashboarding. This comprehensive suite of services is designed to meet diverse client needs, ensuring operational efficiency and improved customer engagement.
What additional services does
Engaging Solutions
provide?
In addition to its core offerings, Engaging Solutions also provides analytics and data services. This capability allows the company to leverage data insights to enhance decision-making and operational efficiency for its clients, further expanding its value proposition beyond traditional customer support.
When was
Engaging Solutions
founded?
Engaging Solutions was established in 2005, marking nearly two decades of dedicated service in the business process outsourcing sector. Since its inception, the company has built a strong reputation for delivering tailored solutions that address complex business challenges, particularly in the healthcare and community services industries.
What industry verticals does
Engaging Solutions
serve?
Engaging Solutions focuses its services primarily on the Healthcare & Life Sciences sectors. This industry specialization allows the company to address the unique needs of clients within these fields, providing them with solutions that align with their specific operational requirements.
What delivery model does
Engaging Solutions
offer?
Engaging Solutions utilizes an onshore delivery model, which means that its operations are based within the same country as its clients. This approach allows for closer collaboration and communication, ensuring that services are tailored to meet client expectations while maintaining high standards of quality and responsiveness.
How many employees and/or seats does
Engaging Solutions
have?
Engaging Solutions has a workforce ranging from 11 to 50 employees. This size positions the company as a nimble and responsive service provider, capable of delivering personalized attention and customized solutions to its clients.
Can
Engaging Solutions
be considered a good service provider for startups?
Can
Engaging Solutions
be considered a good service provider for SMBs?
Engaging Solutions is well-suited to serve small and medium businesses (SMBs) due to its flexible service offerings and commitment to client satisfaction. With a dedicated team that focuses on delivering customized solutions, SMBs can benefit from the tailored support that Engaging Solutions provides, helping them navigate their specific challenges and growth opportunities.
Can
Engaging Solutions
be considered a good service provider for enterprises?
Engaging Solutions is a reliable partner for enterprises and large companies, particularly in the healthcare sector. Its onshore delivery model ensures high-quality service and responsiveness, while its extensive experience in working with government agencies and large corporations positions it as a dependable provider capable of meeting the sophisticated needs of large-scale operations.
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