EnergyCare
Customer Experience and Contact Center
EnergyCare is a specialized BPO company that provides customer experience and contact center solutions for the energy and utilities sector, known for its compliance-focused approach.
Size
11-50
Private
Mission
To protect businesses and their customers by ensuring compliance with customer contact regulations.
About
EnergyCare offers customer experience and contact center solutions along with regulatory advisory services for clients in the energy and utilities sector. The company operates using a primarily onshore model and supports clients across the United States.
It is recognized for its commitment to compliance and customer protection, with dedicated teams that ensure adherence to evolving customer contact regulations.
Services
EnergyCare provides customer experience and contact center solutions supported by regulatory advisory services and specialized training. These services cover inbound customer support, technical assistance, and first-party collections, tailored to support the unique needs of the energy sector.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Billing & Invoicing
Social Media Customer Care
Live Chat & Messaging Support
Industries Served
The company serves clients in the energy and utilities vertical. It has experience supporting utility companies and energy providers with services aligned to industry-specific requirements and technology platforms that facilitate compliance and customer interaction.
Unique Stregths
EnergyCare is known for its compliance-focused approach, offering clients proactive support to navigate complex regulatory landscapes. Its dedicated teams are trained to enhance customer interactions while ensuring adherence to market rules and regulations, which helps deliver consistent service excellence.
Delivery Footprint
Headquartered in Largo, Florida, the company operates using a primarily onshore delivery model with a satellite team in Columbia. It serves clients across the United States, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
EnergyCare
?
EnergyCare specializes in delivering customer experience and contact center solutions, particularly tailored for the energy and utilities sector. Their offerings include inbound customer support, technical assistance at Tier 1 and Tier 2 levels, quality assurance and monitoring, as well as billing and invoicing services. Additionally, they provide social media customer care and live chat and messaging support, ensuring comprehensive assistance for their clients.
What additional services does
EnergyCare
provide?
When was
EnergyCare
founded?
EnergyCare was established in 2015, marking nearly a decade of dedicated service in the industry. Since its inception, the company has cultivated a reputation for excellence in customer experience and compliance within the energy sector.
What industry verticals does
EnergyCare
serve?
EnergyCare focuses on the energy and utilities verticals, providing specialized services tailored to meet the unique requirements of clients in these industries. Their expertise is geared towards supporting utility companies and energy providers with solutions that align with industry-specific standards and regulations.
What delivery model does
EnergyCare
offer?
EnergyCare employs a primarily onshore delivery model, complemented by a nearshore presence through a satellite team in Columbia. This approach allows them to maintain close communication and oversight while delivering services efficiently. Onshore delivery means that the majority of their operations are conducted within the United States, ensuring compliance and quality, while nearshore operations offer flexibility and responsiveness to client needs in nearby regions.
How many employees and/or seats does
EnergyCare
have?
EnergyCare has a workforce comprising between 11 to 50 employees. This relatively small team size allows for a personalized approach to customer service, ensuring that each client receives dedicated attention and tailored solutions.
Can
EnergyCare
be considered a good service provider for startups?
EnergyCare may be a suitable service provider for startups, particularly those within the energy and utilities sector. With their focus on compliance and customer experience, startups looking to establish a strong customer support framework can benefit from their expertise. However, startups should consider their specific needs and whether EnergyCare's service offerings align with their early-stage requirements.
Can
EnergyCare
be considered a good service provider for SMBs?
EnergyCare is well-positioned to support small and medium businesses, especially in the energy sector. Their scalable service offerings, including inbound customer support and technical assistance, cater to the varying demands of SMBs. Additionally, their compliance-focused approach can help these businesses navigate regulatory challenges effectively, making EnergyCare a reliable partner for growth and customer engagement.
Can
EnergyCare
be considered a good service provider for enterprises?
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