EMS/ Inc.
Customer Experience and Contact Center
EMS CRM is a full-service customer contact center that provides customer experience and contact center solutions for telecommunications, healthcare, and hospitality, known for its customized service plans and scalable solutions.
Size
501-1K
Private
10m-50m
Mission
To deliver customized, scalable customer care and technical support that maximizes and enhances client relationships.
About
EMS CRM offers customer experience and contact center solutions along with inbound call center support, technical support, and social media monitoring for clients in telecommunications, healthcare, and hospitality. The company operates using a flexible remote work model and supports diverse client needs.
It is recognized for its tailored customer service programs, with a strong emphasis on building long-term client relationships through customized service plans and innovative customer loyalty programs.
Services
EMS CRM provides customer experience and contact center solutions supported by inbound call center support, technical support, and social media monitoring. These services cover multiple channels including phone, email, live chat, and text/SMS, and are tailored to support the unique needs of each client.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, healthcare, and hospitality. It has experience supporting organizations requiring robust customer support with services aligned to industry-specific requirements.
Unique Stregths
EMS CRM is known for its customized service plans and innovative approach to customer loyalty programs, offering clients tailored support that enhances client relationships. Its approach includes a commitment to core values such as respect, integrity, and continuous improvement, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Omaha, Nebraska, the company operates using a flexible remote work delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
EMS/ Inc.
?
EMS/ Inc. specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide comprehensive services in social media customer care, live chat and messaging support, email support, as well as customer experience consulting and journey mapping, ensuring that they meet the diverse needs of their clients.
What additional services does
EMS/ Inc.
provide?
When was
EMS/ Inc.
founded?
Founded in 1998, EMS/ Inc. has been operating for over 25 years. Since its establishment, the company has evolved to provide tailored customer support and technical solutions, positioning itself as a reliable player in the customer service industry.
What industry verticals does
EMS/ Inc.
serve?
EMS/ Inc. serves a variety of industries, focusing specifically on Telecommunications & Media, Healthcare & Life Sciences, as well as Travel, Hospitality & Leisure. This diverse industry focus allows them to cater to specific client needs with expertise and customized solutions.
What delivery model does
EMS/ Inc.
offer?
EMS/ Inc. operates under a flexible work-from-home and virtual delivery model, enabling them to tap into a broader talent pool while providing services to clients across various locations. This approach allows for efficient and accessible support, regardless of geographical limitations, fostering seamless communication and collaboration with clients.
How many employees and/or seats does
EMS/ Inc.
have?
EMS/ Inc. boasts a workforce of between 501 and 1,000 employees, indicating a substantial team that is capable of handling a diverse range of client demands and projects.
Can
EMS/ Inc.
be considered a good service provider for startups?
For startups, EMS/ Inc. can be a valuable service provider, particularly given its focus on customized service plans and flexible delivery methods. Startups often require adaptable solutions that can scale with their growth, and EMS/ Inc.'s experience in customer care positions them well to support these emerging businesses as they establish their customer relationships.
Can
EMS/ Inc.
be considered a good service provider for SMBs?
EMS/ Inc. is particularly well-suited for small and medium-sized businesses (SMBs) due to its scalable service offerings and commitment to tailoring solutions to meet specific client needs. The company’s ability to provide comprehensive customer support across various channels ensures that SMBs can effectively enhance their customer interactions and drive growth with the right resources.
Can
EMS/ Inc.
be considered a good service provider for enterprises?
While EMS/ Inc. has the capabilities to support larger enterprises, their strengths in customized service and customer loyalty programs make them an ideal partner for organizations seeking specialized support rather than one-size-fits-all solutions. Their flexible delivery model and focus on building long-term client relationships can provide valuable assistance to enterprises looking for reliable and sophisticated customer care services.
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