EMS CRM
Customer Experience and Contact Center
EMS CRM is a full-service BPO provider that provides customer experience and contact center solutions for telecommunications and healthcare, known for its commitment to humanizing customer service.
Size
51-200
Private
Mission
To humanize customer service.
About
EMS CRM offers customer experience and contact center solutions along with technical support, email support, live chat, and social media monitoring for clients in telecommunications and healthcare. The company operates using an onshore model and supports B2B and B2C businesses.
It is recognized for its dedication to personalized customer interactions, with a focus on maximizing client relationships through tailored service solutions.
Services
EMS CRM provides customer experience and contact center solutions, supported by technical support, email support, live chat, and social media monitoring. These services cover inbound and outbound customer interactions and are tailored to support diverse client needs across various platforms.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Industries Served
The company serves clients in telecommunications and healthcare. It has experience supporting both B2B and B2C businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
EMS CRM is known for its commitment to humanizing customer service, offering clients personalized, timely support that builds customer loyalty. Its approach includes customized service solutions and a focus on continuous improvement, ensuring high-quality interactions at scale.
Delivery Footprint
Headquartered in Omaha, Nebraska, the company operates using an onshore delivery model. It serves clients primarily in the United States, with teams dedicated to providing consistent and effective customer support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
EMS CRM
?
EMS CRM specializes in customer experience and contact center solutions, delivering a range of services that include inbound customer support, outbound telesales and retention, technical support (both Tier 1 and Tier 2), email support, live chat and messaging support, as well as social media customer care. This comprehensive service offering is designed to enhance customer interactions and meet the diverse needs of its clients, ensuring a tailored approach to both B2B and B2C engagements.
What additional services does
EMS CRM
provide?
When was
EMS CRM
founded?
Founded in 1998, EMS CRM has been operational for 26 years as of 2024. Since its inception, the company has focused on providing exceptional customer service solutions, evolving alongside technological advancements and changing customer expectations to remain a key player in the customer experience sector.
What industry verticals does
EMS CRM
serve?
EMS CRM serves a diverse array of industries, primarily focusing on Healthcare & Life Sciences, Telecommunications & Media, Travel, and Hospitality & Leisure. This industry engagement allows EMS CRM to tailor its services to meet the specific needs and demands of each sector, enhancing customer satisfaction and loyalty.
What delivery model does
EMS CRM
offer?
EMS CRM operates using an onshore delivery model, which means that its services are provided from within the United States. This approach offers several advantages, including closer proximity to clients, enhanced communication, and the ability to respond quickly to customer needs. Onshore delivery ensures that EMS CRM can maintain high standards of service quality and customer engagement.
How many employees and/or seats does
EMS CRM
have?
EMS CRM has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a level of agility and personalized service, while also being equipped to handle a variety of client needs across different platforms and industries.
Can
EMS CRM
be considered a good service provider for startups?
EMS CRM can be a suitable service provider for startups, particularly those in the telecommunications and healthcare sectors. The company’s focus on personalized customer interactions and an adaptable service model makes it well-positioned to support new businesses in establishing strong customer relationships from the outset. However, startups should consider their specific service needs and whether EMS CRM’s offerings align with their growth objectives.
Can
EMS CRM
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), EMS CRM presents a compelling option due to its flexible service portfolio and commitment to customer personalization. The company’s ability to scale its services according to the evolving needs of SMBs ensures that it can support growth and adapt to changing market dynamics, making it a valuable partner for businesses looking to enhance their customer engagement.
Can
EMS CRM
be considered a good service provider for enterprises?
EMS CRM is well-equipped to serve enterprises and large companies, given its robust service offerings and commitment to high-quality customer interactions. While the company excels in providing tailored solutions for diverse client needs, enterprises should evaluate how EMS CRM’s onshore model and focus on humanizing customer service align with their specific operational requirements and customer engagement strategies.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.