Empire International Merchandising Corporation
Customer Experience and Contact Center
Empire Multimedia Corporation is a licensing expert that provides customer experience and contact center solutions for gaming, entertainment, and telecommunications sectors, known for its extensive industry experience and regional focus.
Size
1-10
Private
under-1m
Mission
About
Empire Multimedia Corporation offers customer experience and contact center solutions along with brand and character licensing services for clients in gaming, entertainment, and telecommunications. The company operates using a nearshore model and supports clients primarily across Southeast Asia and Greater China.
It is recognized for its deep industry knowledge, with over 30 years of experience in licensing that enhances its service offerings.
Services
Empire Multimedia Corporation provides customer experience and contact center solutions, supported by brand and character licensing services. These services cover various channels and are tailored to support the unique needs of clients in the gaming and entertainment sectors, helping to enhance brand visibility and sales through strategic partnerships.
Capabilities
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Industries Served
The company serves clients in gaming, entertainment, and telecommunications. It has experience supporting brands and licensees with services aligned to industry-specific requirements, leveraging its extensive background in licensing agreements and promotional strategies.
Unique Stregths
Empire Multimedia Corporation is known for its extensive industry experience and regional focus, offering clients valuable insights into the merchandise and promotional sectors. Its approach includes fostering strong partnerships and providing tailored solutions that help clients achieve their business objectives.
Delivery Footprint
Headquartered in the Philippines, the company operates using a nearshore delivery model. It serves clients across Southeast Asia and Greater China, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Gaming & Entertainment
Telecommunications & Media
Clients
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What's the main service provided by
Empire International Merchandising Corporation
?
Empire International Merchandising Corporation specializes in providing customer experience and contact center solutions, complemented by brand and character licensing services. Their offerings are designed to cater to the unique requirements of clients in the gaming and entertainment sectors, enhancing brand visibility and driving sales through strategic partnerships.
What additional services does
Empire International Merchandising Corporation
provide?
When was
Empire International Merchandising Corporation
founded?
Empire International Merchandising Corporation was established in 1993, which means it has been operating for over 30 years. This extensive experience has allowed the company to build a strong foundation in the customer experience and contact center industry.
What industry verticals does
Empire International Merchandising Corporation
serve?
The company serves various industries, specifically focusing on Gaming & Entertainment and Telecommunications & Media. This industry-specific expertise enables them to tailor their services effectively to meet the distinct needs of their clients.
What delivery model does
Empire International Merchandising Corporation
offer?
Empire International Merchandising Corporation utilizes a nearshore delivery model, which means they provide services from a nearby location, typically within the same region. This approach allows for efficient communication and collaboration, ensuring that clients receive timely and effective support.
How many employees and/or seats does
Empire International Merchandising Corporation
have?
Empire International Merchandising Corporation has a small workforce, comprising between 1 to 10 employees. This size allows for a personalized approach to client services, ensuring that each client receives dedicated attention.
Can
Empire International Merchandising Corporation
be considered a good service provider for startups?
Empire International Merchandising Corporation can be a viable service provider for startups, particularly those in the gaming and entertainment sectors. Their expertise in customer experience and contact center solutions can help emerging businesses establish a solid foundation for customer engagement and brand development. Additionally, their nearshore delivery model offers flexibility, allowing startups to scale their operations efficiently without the overhead of larger providers.
Can
Empire International Merchandising Corporation
be considered a good service provider for SMBs?
For small and medium businesses, Empire International Merchandising Corporation presents a suitable option due to its tailored service offerings and industry experience. Their focus on customer experience and contact center solutions provides SMBs with the necessary support to enhance their customer interactions and drive growth. Furthermore, the company's ability to build strong partnerships can be particularly beneficial for SMBs looking to expand their market presence.
Can
Empire International Merchandising Corporation
be considered a good service provider for enterprises?
Empire International Merchandising Corporation is not primarily positioned to serve large enterprises, as its smaller size and employee count may limit its capacity to handle the extensive demands of larger corporations. While they offer valuable services, enterprises may require more robust infrastructure and resources that typically come from larger BPO providers.
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