Eminenture
Back-Office Operations
Eminenture is a multinational BPO company that provides back-office operations for various sectors including healthcare, finance, and retail, known for its commitment to quality and customer satisfaction.

Size

201-500
Private
1m-10m

Mission

About

Eminenture offers back-office operations along with customer experience and contact center services for clients in healthcare, finance, retail, and technology. The company operates using an offshore model and supports clients globally across the US, UK, Europe, Middle East, and Asia Pacific.

It is recognized for delivering high accuracy and superior customer service, with a strong emphasis on a 'Customer First, Employee First' philosophy that drives its skilled workforce.

Services

Eminenture provides back-office operations supported by customer experience and contact center services, along with finance and accounting solutions. These services include data entry, document management, and customer support, tailored to enhance operational efficiency and meet specific client needs.

Capabilities

Data Entry & Data Processing
Document Indexing & Digitisation
Billing & Invoicing
Market & Competitive Intelligence
Business & Financial Research
Academic & Scientific Research Support
Data Collection & Survey Programming
Descriptive & Diagnostic Analytics
Predictive Modelling
Data Engineering & ETL
Business Intelligence & Dashboarding
Customer & Marketing Analytics
Sales Enablement Content
CRM Data Cleansing & Enrichment
Automation & RPA Enablement
Lead Research & List Building
Email Support
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention

Industries Served

The company serves clients in healthcare, finance, retail, e-commerce, and technology sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.

Unique Stregths

Eminenture is known for its commitment to quality and customer satisfaction, offering clients prompt support and high accuracy in service delivery. Its approach includes a strong focus on innovation and agility, ensuring that businesses are future-ready through digital transformation.

Delivery Footprint

Headquartered in New Delhi, India, the company operates using an offshore delivery model. It serves clients across the US, UK, Europe, Middle East, and Asia Pacific, with teams working in remote environments to meet diverse client needs.

Certifications

No items found.

Verticals

Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Education & EdTech

Clients

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What's the main service provided by
Eminenture
?
Eminenture specializes in back-office operations, providing essential support that enhances operational efficiency for businesses. Their comprehensive service offerings include various sub-services such as data entry and processing, document indexing and digitization, billing and invoicing, as well as market and competitive intelligence. Additionally, they offer business and financial research, academic support, and a range of data analytics services, ensuring that clients receive tailored solutions to meet their specific needs.
What additional services does
Eminenture
provide?
In addition to its core back-office operations, Eminenture provides a variety of other services that enhance its offerings. These include customer experience and contact center solutions, finance and accounting services, knowledge and research services, as well as AI and data services. This diverse portfolio enables them to support clients with comprehensive solutions tailored to their operational needs.
When was
Eminenture
founded?
Eminenture was established in 2010, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has evolved significantly, building a reputation for delivering high-quality back-office and customer support services to clients globally.
What industry verticals does
Eminenture
serve?
Eminenture caters to a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Education & EdTech. This broad industry focus enables them to tailor their services to the unique requirements and challenges faced by different sectors.
What delivery model does
Eminenture
offer?
Eminenture employs an offshore delivery model, which involves providing services from locations outside the client's country, typically to reduce costs and access a wider talent pool. This approach allows them to efficiently meet diverse client needs while maintaining high standards of quality and responsiveness.
How many employees and/or seats does
Eminenture
have?
Eminenture has a workforce ranging between 201 and 500 employees. This size allows the company to leverage a skilled team of professionals, ensuring they can deliver high-quality services and maintain strong client relationships.
Can
Eminenture
be considered a good service provider for startups?
Eminenture can be a valuable partner for startups looking for reliable back-office support and customer service solutions. With their focus on operational efficiency and a range of services tailored to meet specific business needs, startups can benefit from their expertise and scalable solutions. The offshore delivery model also allows startups to access quality services at competitive rates, making it a cost-effective choice.
Can
Eminenture
be considered a good service provider for SMBs?
For small and medium businesses, Eminenture offers a robust set of services that can support growth and operational flexibility. Their experience across various industries and commitment to quality ensure that SMBs receive personalized attention and solutions that align with their specific challenges. The company's ability to scale services based on client needs makes it an appealing option for SMBs aiming to optimize their operations.
Can
Eminenture
be considered a good service provider for enterprises?
Eminenture is well-positioned to serve enterprises and large companies, given its capacity to handle complex projects and deliver high-quality services. With a focus on innovation and digital transformation, large organizations can rely on Eminenture for sophisticated solutions that enhance operational efficiency. The company's offshore model allows enterprises to access a global talent pool while maintaining cost-effectiveness, making it a strong choice for large-scale outsourcing needs.
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