Ellora BPO
Customer Experience and Contact Center
Ellora is an outsourcing and offshoring consulting firm that provides omni-channel customer support for various industries, known for its cost-effective solutions and high-quality service delivery.
Size
51-200
Private
Mission
To deliver high-quality results with reduced operating costs across various industries, catering to all budgets.
About
Ellora offers omni-channel customer support along with back-office operations, finance and accounting, and marketing services for clients in banking, healthcare, retail, and technology. The company operates using an offshore delivery model and supports businesses looking for scalable solutions.
It is recognized for its ability to reduce operating costs while maintaining exceptional service quality, with a dedicated team focused on enhancing customer experiences across all budgets.
Services
Ellora provides omni-channel customer support, supported by back-office operations, finance and accounting, and marketing services. These services include inbound customer support, technical support, data entry, and lead generation, tailored to support various business functions and enhance customer experiences.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Billing & Invoicing
Social Media Management
Market & Competitive Intelligence
Business & Financial Research
Content Moderation
Lead Research & List Building
Sales Chat & Live Demonstrations
Account-Based Marketing Support
Customer & Marketing Analytics
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, retail and e-commerce, and technology. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ellora is known for delivering high-quality results with reduced operating costs, offering clients a seamless integration of customer support services. Its approach includes dedicated remote professionals who immerse themselves in clients’ environments, ensuring consistency and reliability at scale.
Delivery Footprint
Headquartered in Canada, the company operates using an offshore delivery model from the Philippines. It serves clients across North America, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Ellora BPO
?
Ellora BPO specializes in providing comprehensive customer experience and contact center solutions. Their main offerings encompass omni-channel customer support, which includes inbound customer assistance, technical support for varying levels, and outbound services such as telesales and retention. Additionally, they offer a range of sub-services like data entry and processing, billing and invoicing, social media management, and lead research, all designed to enhance customer engagement and operational efficiency.
What additional services does
Ellora BPO
provide?
In addition to their primary customer support services, Ellora BPO offers a variety of supplementary services designed to support clients comprehensively. These include back-office operations, finance and accounting services, marketing operations, and IT infrastructure management, all aimed at enhancing operational efficiency and providing holistic solutions to their clients.
When was
Ellora BPO
founded?
Ellora BPO was established in 2002, marking over 21 years of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, adapting to the evolving needs of clients and expanding its service portfolio to cater to a diverse range of industries.
What industry verticals does
Ellora BPO
serve?
Ellora BPO serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This diverse focus allows them to tailor their services to meet industry-specific needs and leverage technology for enhanced operational efficiency.
What delivery model does
Ellora BPO
offer?
Ellora BPO operates using an offshore delivery model, which means they provide services from locations outside the client's country, specifically from the Philippines. This approach allows them to leverage cost advantages while maintaining high service quality. By employing remote teams that are integrated into client environments, they ensure consistent and reliable support tailored to client requirements.
How many employees and/or seats does
Ellora BPO
have?
Ellora BPO has a workforce ranging from 51 to 200 employees. This size allows for a balance of personalized service and scalability, enabling them to meet various client demands effectively while maintaining a strong team culture.
Can
Ellora BPO
be considered a good service provider for startups?
Can
Ellora BPO
be considered a good service provider for SMBs?
Can
Ellora BPO
be considered a good service provider for enterprises?
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