Ellick BPO
Customer Experience and Contact Center
Ellick BPO Solutions is a global outsourcing firm that provides customer experience and contact center services for small to medium-sized businesses, known for its innovative offshoring model and commitment to client partnership.
Size
11-50
Private
Mission
To help clients achieve their business goals and positively impact local communities.
About
Ellick BPO Solutions offers customer experience and contact center services along with back-office operations, HR, recruitment, and payroll services for clients in various industries. The company operates using an offshore model and supports businesses globally.
It is recognized for its tailored, results-driven partnerships, with a focus on reducing costs and enhancing operational efficiency for clients.
Services
Ellick BPO Solutions provides customer experience and contact center services, supported by back-office operations, HR, recruitment, and payroll services. These services include inbound customer support, technical support, data entry, and payroll processing, tailored to support small and medium-sized businesses in streamlining their operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Talent Sourcing & Screening
Industries Served
The company serves clients in various industries, focusing on small to medium-sized enterprises. It has experience supporting businesses with services aligned to their specific operational needs, ensuring flexibility and scalability in its offerings.
Unique Stregths
Ellick BPO Solutions is known for its innovative offshoring model, which allows for quick team setup without compromising on quality. Its approach includes maintaining local specialist support, ensuring smooth supervision and effective team management, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in remote environments tailored to client requirements.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Ellick BPO
?
Ellick BPO specializes in providing exceptional customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as data entry and processing. Additionally, they handle payroll processing and assist with talent sourcing and screening, ensuring that clients receive comprehensive support tailored to their operational needs.
What additional services does
Ellick BPO
provide?
In addition to their core services, Ellick BPO provides a variety of other operational support capabilities. These include back-office operations, human resources recruitment, and payroll services, which collectively enhance their ability to support clients in streamlining various business functions and improving overall operational efficiency.
When was
Ellick BPO
founded?
Ellick BPO was established in 2005, making it a well-established player in the BPO industry with nearly 19 years of experience. Its long-standing presence reflects its ability to adapt and thrive in a competitive landscape while continuously meeting the evolving needs of its clients.
What industry verticals does
Ellick BPO
serve?
What delivery model does
Ellick BPO
offer?
Ellick BPO operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country, often leading to cost savings and access to a broader talent pool. This approach allows Ellick BPO to offer flexible staffing solutions while maintaining high-quality standards through effective team management and local specialist support.
How many employees and/or seats does
Ellick BPO
have?
Ellick BPO employs between 11 and 50 individuals, positioning itself as a small to medium-sized enterprise. This size allows for a more personalized approach in service delivery, fostering strong relationships with clients and ensuring responsive service tailored to specific needs.
Can
Ellick BPO
be considered a good service provider for startups?
Can
Ellick BPO
be considered a good service provider for SMBs?
Ellick BPO is particularly well-suited for small and medium-sized businesses, offering scalable solutions that adapt to the unique challenges faced by these organizations. Their comprehensive service portfolio, combined with a focus on cost reduction and operational efficiency, enables them to support the growth and success of their clients effectively.
Can
Ellick BPO
be considered a good service provider for enterprises?
While Ellick BPO is primarily focused on serving small and medium-sized businesses, it does possess the infrastructure and experience to handle larger clients. Their innovative offshore model and ability to maintain quality standards can appeal to enterprises seeking reliable support, though their offerings may be more tailored to smaller organizations looking for personalized service.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.