Elevate Technology Solutions
Customer Experience and Contact Center
ElevateTS is a dedicated provider of elevator and vertical transportation solutions that offers customer experience and contact center services for the banking, insurance, and telecommunications sectors, known for its commitment to safety and innovation.
Size
Private
Mission
To elevate the experience of vertical transportation by delivering innovative, reliable, and safe mobility solutions that connect people and places efficiently.
About
ElevateTS offers customer experience and contact center services along with back-office operations for clients in banking, insurance, and telecommunications. The company operates using an onshore model and supports U.S.-based enterprises.
It is recognized for its expert team and commitment to safety, with a focus on delivering innovative mobility solutions that enhance urban living.
Services
ElevateTS provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various channels and are tailored to support clients' vertical transportation and operational needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
The company serves clients in banking, insurance, and telecommunications. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
ElevateTS is known for its commitment to safety and compliance, offering clients advanced technological solutions that reduce energy consumption and operational costs. Its approach includes responsive customer support and customized service plans, ensuring consistency and reliability in service delivery.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Elevate Technology Solutions
?
Elevate Technology Solutions specializes in enhancing customer experience and providing contact center services. Their offerings include inbound customer support, outbound telesales and retention, as well as tier 1 and tier 2 technical support. Additionally, they provide live chat and messaging support, ensuring comprehensive assistance across multiple communication channels.
What additional services does
Elevate Technology Solutions
provide?
In addition to their primary focus on customer experience and contact center services, Elevate Technology Solutions also offers back-office operations. This capability enables them to support their clients not only in customer-facing roles but also in essential administrative functions, enhancing overall operational efficiency.
When was
Elevate Technology Solutions
founded?
What industry verticals does
Elevate Technology Solutions
serve?
Elevate Technology Solutions serves a variety of sectors, including Banking & Financial Services, Insurance, and Telecommunications & Media. This diverse industry focus allows them to tailor their services to meet the unique demands and regulatory requirements of each sector.
What delivery model does
Elevate Technology Solutions
offer?
Elevate Technology Solutions operates using an onshore delivery model, meaning their services are provided from within the same country as their clients, specifically the United States. This approach enhances communication, reduces time zone challenges, and fosters closer partnerships with clients, ensuring that support is both timely and culturally aligned.
How many employees and/or seats does
Elevate Technology Solutions
have?
Can
Elevate Technology Solutions
be considered a good service provider for startups?
Elevate Technology Solutions may not be the ideal choice for startups due to its focus on larger industry verticals and established enterprises. However, their commitment to innovative solutions and customer support can provide valuable assistance to startups looking to scale their operations effectively, particularly in customer engagement.
Can
Elevate Technology Solutions
be considered a good service provider for SMBs?
Elevate Technology Solutions could be a strong partner for small and medium-sized businesses, given their scalable service offerings and focus on customer experience. Their ability to provide tailored support in customer engagement can help SMBs enhance their operational efficiency and grow their client base without compromising on service quality.
Can
Elevate Technology Solutions
be considered a good service provider for enterprises?
Elevate Technology Solutions is well-positioned to serve enterprises and large companies due to its extensive experience in the Banking, Insurance, and Telecommunications sectors. Their onshore delivery model, combined with a commitment to safety and compliance, ensures reliable and sophisticated service offerings that align with the complex needs of larger organizations.
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