Edwards Answering Service
Customer Experience and Contact Center
Edwards Answering Service Enterprises, Inc. is a family-owned business that provides customer experience and contact center solutions for healthcare and real estate sectors, known for its over 60 years of expertise and commitment to exceptional service.
Size
51-200
Private
Mission
About
Edwards Answering Service offers customer experience and contact center solutions along with inbound customer support and appointment setting for clients in healthcare and real estate. The company operates using an onshore model and supports businesses primarily in the New England region.
It is recognized for its advanced telephony technology and 24/7 operational capability, with a strong focus on customized service delivery tailored to client needs.
Services
Edwards Answering Service provides customer experience and contact center solutions supported by inbound customer support and appointment setting. These services cover live call answering, emergency dispatch, and virtual receptionist services, tailored to support the unique communication needs of clients in various industries.
Capabilities
Inbound Customer Support
Appointment Setting
Email Support
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare and real estate. It has experience supporting medical practices and property management companies with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Edwards Answering Service is known for its commitment to exceptional customer care and reliability, offering clients a robust infrastructure that ensures uninterrupted service. Its approach includes rigorous training and selective recruitment of operators, which help deliver consistent quality and professionalism.
Delivery Footprint
Headquartered in Vernon, Connecticut, the company operates using an onshore delivery model. It serves clients across the New England region, with teams dedicated to maintaining high standards of service and responsiveness.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Edwards Answering Service
?
Edwards Answering Service specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, which ensures that client inquiries are promptly addressed, and appointment setting to help manage schedules efficiently. Additionally, they provide services such as live chat and messaging support, as well as email assistance, all tailored to meet the unique needs of their clients.
What additional services does
Edwards Answering Service
provide?
When was
Edwards Answering Service
founded?
Founded in 1954, Edwards Answering Service has been in operation for over 69 years. This long-standing presence in the industry underscores their experience and commitment to providing quality services in customer support and contact center solutions.
What industry verticals does
Edwards Answering Service
serve?
Edwards Answering Service focuses on serving clients within the Healthcare & Life Sciences and Real Estate & Property Management sectors. Their expertise in these industries allows them to offer tailored solutions that meet specific communication needs and operational challenges faced by businesses in these fields.
What delivery model does
Edwards Answering Service
offer?
Edwards Answering Service utilizes an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically from their headquarters in Vernon, Connecticut. This approach ensures a high level of service reliability and responsiveness, as the team is well-acquainted with local business practices and customer expectations.
How many employees and/or seats does
Edwards Answering Service
have?
The company employs between 51 and 200 individuals, positioning it as a medium-sized organization. This workforce size allows them to maintain a robust infrastructure and provide personalized service while still being agile enough to adapt to the specific needs of their clients.
Can
Edwards Answering Service
be considered a good service provider for startups?
While Edwards Answering Service has a solid portfolio of services, their medium size and established reputation may be more suited to small and medium businesses rather than startups. Startups often require highly flexible and scalable solutions as they grow, and while Edwards can offer reliable support, their focus on established industries might limit their appeal to new ventures looking for more tailored, startup-centric solutions.
Can
Edwards Answering Service
be considered a good service provider for SMBs?
Edwards Answering Service is well-positioned to support small and medium businesses with their comprehensive service offerings and commitment to customer care. Their tailored solutions, particularly in inbound customer support and appointment setting, can help SMBs enhance their operational efficiency and improve customer engagement. Additionally, their onshore delivery model ensures that clients receive responsive and high-quality service, making them a valuable partner for growing businesses.
Can
Edwards Answering Service
be considered a good service provider for enterprises?
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